Assistant Executive Housekeeper at The Apurva Kempinski Bali

Kempinski Hotels; Provinsi Bali; Presencial; IDR 390 600 000 - 613 800 000; Tempo integral

Resumo da oferta

The Apurva Kempinski Bali is seeking an Assistant Executive Housekeeper to assist the Executive Housekeeper in managing the Housekeeping Department and ensuring the highest cleanliness standards. This role oversees cleaning and maintenance on floors and public areas and acts as the department head in the Executive Housekeeper's absence.

Responsibilities include supervising staff, assigning daily duties, inspecting rooms/areas, coordinating VIP services, participating in recruitment and training,

Qualificações

• Indonesian citizenship.
• Equivalent to a College Degree in Administration of Hotel Management.
• 3–5 years experience in a Housekeeping management position, preferably in a 5‑star hotel.
• Excellent communication and interpersonal skills with superb presentation and grooming.
• Strong management skills and ability to inspire others.
• Experience in revenue management would be an advantage.
• Analytical and problem solving skills.

Responsabilidades

• Supervise Housekeeping Department staff to ensure prompt and courteous service to guests and adherence to hotel standards.
• Daily assignment of duties and special projects to Room Attendants and Public Area Cleaners; follow up and inform the Executive Housekeeper.
• Check rooms randomly, including VIP, VVIP, and repeated guests; coordinate flower requirements and other special requests.
• Inspect floors and public areas to ensure cleanliness and maintenance; verify contractor work and ensure compliance with Kempinski standards.
• Participate in recruitment of new staff by screening and interviewing applicants.
• Identify training needs, develop training plans, and obtain approval before implementation.
• Keep staff informed on daily operations and relevant job information.
• Anticipate and manage equipment and supplies; monitor usage to meet budget and ensure proper usage of tools.
• Handle guest comments and requests; suggest improvements to the Executive Housekeeper.
• Monitor procedures such as Lost and Found, Key Control, Security and Emergency procedures, and Health & Safety for employees and guests.
• Participate in housekeeping projects including scheduling, inspections, record-keeping, and inter-department coordination.
• Assist in preparing annual manning guide, CAPEX budget and departmental budget to meet business objectives.
• Accomplish administrative duties including meetings, reports, and daily logs.

Conhecimentos

Excellent communication

Interpersonal skills

Grooming & presentation

Leadership

Formação académica

College degree in Hotel Management Administration

Descrição da oferta de emprego

Assistant Executive Housekeeper at The Apurva Kempinski Bali

Application Deadline: 30 September 2026

Department: Housekeeping & Laundry

Employment Type: Fixed Term - Full Time

Location: Indonesia - Bali

Reporting To: Executive Housekeeper

Description

The incumbent in this position is responsible for assisting the Executive Housekeeper in managing the Housekeeping Department in order to ensure the highest standards of cleanliness. They oversee and direct all cleaning and maintenance operations on Floors and Public Area. Closely monitor all processes related to ensuring high level of housekeeping services provided to the guest is timely and defect free. In the absence of the Executive Housekeeper, they are fully responsible for the management of the Housekeeping Department.

Key Responsibilities

• Supervise Housekeeping Department Staff to ensure that guests and customers, whether internal or external, receive prompt and courteous service, and to ensure adherence to hotel standards.
• On a daily basis, assign duties and special projects to Room Attendants / Public Area Cleaners, follow up on the progress and keep the Executive Housekeeper informed.
• Check rooms randomly and particularly all those assigned to V.I.P., V.V.I.P. and Repeated Guests and coordinate the flower requirements to these guests and other special requests.
• Inspect Floors / Public Areas to ensure that facilities, equipments and amenities are clean and are well maintained; verify the work performed by outside contractors to ensure compliance to their contract; and take corrective measures in order to meet Kempinski standards.
• Participate in the recruitment of new staff by screening and interviewing applicants.
• Identify the department training needs, develop the training plan and get the approval of Executive Housekeeper before the implementation of training.
• Keep the Housekeeping Staff informed on the daily operational activities and challenge and provide all information relevant to their job duties.
• Anticipate and maintain all equipments and supplies and assure their availability. Control usage of all amenities and cleaning supplies to ensure compliance to budget and ensure appropriate usage of equipments and tools.
• Handle comments and requests from guests and other departments to meet their satisfaction. Make recommendations to Executive Housekeeper on improving the services provided by the Housekeeping Department.
• Monitor housekeeping procedures including Lost and Found, Key Control, Security and Emergency procedures and Health and Safety procedures for employees and guests.
• Participate in various housekeeping projects such as general cleaning, which involve scheduling, inspections, records keeping, follow-up, and communication with other related departments.
• Assist the Executive Housekeeper in the preparation of the annual manning guide, the CAPEX budget and departmental budget in order to meet the business objectives.
• Accomplish several administrative duties related to the position such as attending meetings, writing reports, maintaining a daily log, etc.

Skills, Knowledge and Expertise

• Indonesian Citizen
• Equivalent to a College Degree in Administration of Hotel Management.
• 3 to 5 years experience in a Housekeeping management position, preferably in a 5 star hotel
• Excellent communication and interpersonal skills with superb presentation and grooming
• Strong management skills and ability to inspire those in others
• Experience in revenue management would be an advantage
• Analytical and problem solving skills and execution of work