F&B Host Li Lian - Park Hyatt Jakarta

Hyatt Hotels Corporation; Jakarta Timur; Sur place; IDR 66 960 000 - 133 920 000; Plein temps

Résumé du poste

Hyatt Hotels Corporation in Jakarta is seeking a guest services professional to ensure brand promise delivery and exceptional guest service. The role involves coordinating with internal departments, handling guest inquiries, and maintaining strong guest and colleague relations.

The ideal candidate has a hospitality degree, 1+ year in a luxury hotel setting, and strong leadership and English communication skills. Mandarin is considered an asset for this position.

Qualifications

• Indonesian nationality with a degree in Hospitality or related field.
• Has minimum 1 year experience in a similar position in a 5-star international hotel chain.
• Previous experience in a Luxury Hotel or international experience is advantageous.
• Strong leadership and business acumen.

Responsabilités

• Ensures the delivery of brand promise and provides exceptional guest service at all times.
• Provides excellent service to internal customers in other departments as appropriate.
• Handles all guest customer complaints and inquiries in a courteous and efficient manner, following through to resolve problems satisfactorily.
• Maintains positive guest and colleague interactions with good working relationships.
• Adhere to the hotel's rules and regulations and in particular, the policies and procedures relating to Hygiene, Health and Food Safety.
• Implement food safety programs and procedures.
• Always practice safety in handling food.
• Performing personal and environmental hygiene in food and beverage business

Connaissances

Leadership

Business acumen

English communications

Guest service mindset

People management

Formation

Hospitality degree

Description du poste

"Our leaders have always encouraged us to try new approaches and learn by experimentation. The biggest learning through this was that persistence and calculated risks, pay off."

• Ensures the delivery of brand promise and provides exceptional guest service at all times.
• Provides excellent service to internal customers in other departments as appropriate.
• Handles all guest customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.
• Maintains positive guest and colleague interactions with good working relationships.
• Ensures the delivery of brand promise and provides exceptional guest service at all times.
• Provides excellent service to internal customers in other departments as appropriate.
• Handles all guest customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.
• Maintains positive guest and colleague interactions with good working relationships.
• Adhere to the hotel's rules and regulations and in particular, the policies and procedures relating to Hygiene, Health and Food Safety
• Implement food safety programs and procedures.
• Always practice safety in handling food.
• Performing personal and environmental hygiene in food and beverage business

Qualifications

• Indonesian Nationality with a degree in Hospitality or related field
• Has minimum 1(One) yearexperience in a similar position in 5 (five) stars International Hotel Chain
• Previousexperience in Luxury Hotel or international experience are advantages
• Strong in leadership and business acumen

Excellent English communication skills, strong guest service mindset and people management & development skills

• Able to speak Mandarin would be an asset