Luxury Concierge Team Leader

Hyatt Hotels Corporation; Jakarta Pusat; On-site; IDR 82,656,000 - 110,208,000; Full time

Job summary

Park Hyatt Jakarta is seeking a Concierge Team Leader to lead the guest services team with a focus on personalized service and brand standards. You will coordinate with Front Desk, Sales, Housekeeping and Security to ensure seamless guest experiences.

Ideal candidates will have Indonesian nationality with hospitality or business degree, at least 1 year in a 5-star international hotel, and strong leadership with excellent English communication and a guest-centric mindset.

Qualifications

• Indonesian nationality with a degree in Hospitality or Business Management.
• Minimum 1 year experience in a similar position in a 5-star International Hotel Chain.
• Experience in luxury hotel or international exposure is a plus.
• Strong leadership, business acumen and guest service mindset.
• Excellent English communication and people management skills.

Responsibilities

• Ensure brand standards are implemented and guest expectations met.
• Handle and distribute guest emails, messages, mail, faxes, and parcels.
• Attend promptly to guest requests and requirements.
• Provide speedy, accurate telephone and message service.
• Coordinate communication between Concierge, Front Desk, Sales, Housekeeping, Maintenance, and Security.
• Ensure Touches of Hyatt and Rooms Top 20 are implemented.
• Work with other teams to support hotel goals and guest satisfaction.
• Be flexible to redeploy to other departments as required.

Skills

Leadership

Guest service

English

People management

Education

Hospitality degree

Job description

Park Hyatt Jakarta is seeking a Concierge Team Leader to lead the guest services team with a focus on personalized service and brand standards. You will coordinate with Front Desk, Sales, Housekeeping and Security to ensure seamless guest experiences.

Ideal candidates will have Indonesian nationality with hospitality or business degree, at least 1 year in a 5-star international hotel, and strong leadership with excellent English communication and a guest-centric mindset.