Luxury Boutique Concierge & Guest Experience

Time International; Jakarta Pusat; On-site; IDR 66,960,000 - 100,440,000; Full time

Job summary

Time International in Jakarta seeks a polished concierge at the boutique to greet clients, assess needs, and uphold the luxury brand image. You will offer immediate assistance in a refined atmosphere and ensure every guest feels valued.

You’ll manage appointment check-ins with the digital queue, coordinate with Fashion Advisors, handle peak traffic with courteous wait-time updates, and maintain impeccable grooming to meet luxury standards.

Qualifications

• 1–2+ years experience in concierge/front desk in luxury retail or premium service industries.
• Fluency in English (both written and spoken).
• Outstanding verbal communication and poised demeanor under pressure.
• Flawless grooming and alignment with luxury visual standards.

Responsibilities

• Greet clients entering the boutique with a refined, professional demeanor.
• Offer immediate assistance and create an inviting atmosphere while assessing client needs.
• Inquire whether clients have scheduled appointments with Fashion Advisors.
• Check-in appointment clients using the boutique's digital queue/appointment system and notify the Fashion Advisor.
• Efficiently manage walk-in traffic with polite, accurate wait-time updates during peak hours.

Skills

Greet clients with luxury demeanor

Customer service excellence

English fluency

Education

Hospitality/Communications background

Job description

Time International in Jakarta seeks a polished concierge at the boutique to greet clients, assess needs, and uphold the luxury brand image. You will offer immediate assistance in a refined atmosphere and ensure every guest feels valued.

You’ll manage appointment check-ins with the digital queue, coordinate with Fashion Advisors, handle peak traffic with courteous wait-time updates, and maintain impeccable grooming to meet luxury standards.