Lux Front Desk Agent – MOstay, Wellness & Growth

Pt Bhumi Prama Arjasa; Jakarta Pusat; On-site; IDR 60,000,000 - 90,000,000; Full time

Benefits offered by this job

MOstay complimentary nights

Health Insurance

Retirement Plans

Duty Meals

Job summary

Mandarin Oriental Jakarta is seeking a Front Desk Agent to join our Front Office team. Based at Mandarin Oriental Jakarta, the Front Desk Agent will welcome guests, handle check-in/check-out, upsell hotel facilities, and maintain an organized front desk to ensure a seamless arrival and departure experience.

The role requires a Bachelor’s or Diploma in hotel management, at least 2 years in hospitality, and excellent English/Indonesian communication.

Qualifications

• Bachelor’s Degree in Hospitality Management, Hotel & Tourism Management, Business Administration, or a related field.
• Diploma in Hotel Management or Tourism (acceptable for entry-level positions if combined with relevant experience).
• Minimum 2 years working experience in the hotel industry.
• Excellent English and Indonesian communication skills, both written and verbal.

Responsibilities

• Assist guests during check-in and check-out; ensure accurate guest information, billing arrangements, and smooth settlement process.
• Deliver courteous, prompt, and tactful service; handle guest complaints, requests, and inquiries professionally.
• Escort guests to their rooms when required and ensure preferences are delivered appropriately.
• Provide safe deposit box services when requested.
• Actively promote and upsell hotel facilities and services.
• Be fully conversant with the Fans of MO program and support its objectives.
• Delivering LQE Check in & Check out with the high confidence.
• Driving room revenue by upselling high category or other upselling.
• Maintain a well-organized Front Desk counter with all necessary supplies for efficient operations.
• Prepare registration cards, welcome passports, and other documents to support smooth guest arrival and departure.
• Maintain accurate Front Desk logbook entries; record discrepancies, follow-up matters, and update HMS remarks and traces properly.
• Accurately post guest checks and city ledgers; ensure all documents are properly filed.
• Perform end-of-shift employee audit; attach supporting documents and submit net cash takings to the Safe Box.
• Report irregularities and discrepancies to the Reception Manager or Front Office Manager.
• Maintain grooming, hygiene, discipline, appearance, posture, and professional attitude at all times.
• Build and sustain good relationships within the Front Office and with other hotel departments.
• Adhere to all policies, procedures, and rules outlined in the Employee Handbook (CLA).
• Attend training sessions conducted by the Learning & Development Department or Department Manager.
• Utilize guest comment logbook for feedback, complaints, and recommendations for improvement.
• Carry out other duties assigned by the Reception Manager or Front Office Manager, suitable to individual skills and essential to the success of the hotel.

Skills

Proactive communication

English and Indonesian fluency

Teamwork

Customer service mindset

Sales oriented

Education

Bachelor’s Degree in Hospitality Management or related field

Diploma in Hotel Management or related field

Tools

Computer literate

Job description

Mandarin Oriental Jakarta is seeking a Front Desk Agent to join our Front Office team. Based at Mandarin Oriental Jakarta, the Front Desk Agent will welcome guests, handle check-in/check-out, upsell hotel facilities, and maintain an organized front desk to ensure a seamless arrival and departure experience.

The role requires a Bachelor’s or Diploma in hotel management, at least 2 years in hospitality, and excellent English/Indonesian communication.