Loker Marketplace Specialist Pt Media Bersama Group Solo Raya

Loker Solo Raya; Surakarta; On-site; IDR 80,000,000 - 150,000,000; Full time

Benefits offered by this job

Competitive salary + annual bonuses

Comprehensive health, dental, and view

Paid time off and holidays

Employee discounts on products

Professional development opportunities

Access to modern e-commerce tools

Job summary

Loker Solo Raya is seeking an E-commerce Operations Specialist for FMCG online sales, based in Semarang. You will manage product listings, oversee order fulfillment, coordinate with warehouses, and handle customer inquiries to optimize the online shopping experience.

The role requires hands-on operation, collaboration with logistics teams, and data-driven optimization to drive growth. A bachelor’s degree and 2–3 years of e-commerce experience are preferred, with familiarity in

Qualifications

• Bachelor's degree in Business Administration, Marketing, Information Technology, or a related field.
• 2–3 years of experience in e-commerce operations, preferably FMCG.
• Experience in online product listings, order processing, and inventory management.
• Familiarity with major e-commerce platforms (Shopify, WooCommerce, marketplaces).
• Strong understanding of online logistics and fulfillment processes.
• Excellent customer service and communication skills.

Responsibilities

• Manage and optimize product listings on e-commerce platforms.
• Oversee order fulfillment coordinating with warehouse and logistics partners.
• Monitor inventory levels across online channels and coordinate with inventory management.
• Handle customer service inquiries related to online orders, returns, and product information.
• Analyze e-commerce performance data to identify trends and improvements.
• Implement best practices to enhance user experience and conversion rates.
• Collaborate with marketing to support online promotions and campaigns.
• Ensure compliance with e-commerce policies and company standards.
• Troubleshoot and resolve operational issues on e-commerce platforms.
• Identify opportunities to reduce costs and improve efficiency.

Skills

E-commerce operations

Logistics coordination

Customer service

Data analysis

Shopify/WooCommerce

Education

Bachelor's degree in Business Admin/IT/Marketing

Tools

Shopify

WooCommerce

Job description

E-commerce Operations Specialist - FMCG Online Sales

Our client, a prominent force in the FMCG sector, is seeking a detail-oriented and proactive E-commerce Operations Specialist to enhance their online sales performance. This role is critical for ensuring the smooth and efficient day‑to‑day operations of our e-commerce platforms and maximizing customer satisfaction. Based in Semarang, Central Java, you will be responsible for managing online product listings, order fulfillment, inventory coordination, and customer service inquiries related to online sales. The ideal candidate possesses a strong understanding of e-commerce platforms, logistics, and digital customer service. We are looking for a problem-solver with excellent organizational skills and a passion for optimizing the online customer journey in the fast-paced FMCG market. This on-site position requires hands‑on management of operational processes and direct collaboration with warehouse and logistics teams. Your contributions will directly impact our online sales growth, brand reputation, and operational efficiency. Join us to play a key role in the success of our digital commerce initiatives.

Key Responsibilities

• Manage and optimize product listings on various e-commerce platforms, ensuring accuracy and compelling presentation.
• Oversee the order fulfillment process, coordinating with warehouse and logistics partners to ensure timely and accurate deliveries.
• Monitor inventory levels across online channels, working with inventory management to prevent stockouts or overstock situations.
• Handle customer service inquiries related to online orders, returns, and product information, providing timely and effective resolutions.
• Analyze e-commerce performance data, identifying trends and areas for operational improvement.
• Implement and maintain e-commerce best practices to enhance user experience and conversion rates.
• Collaborate with the marketing team to support online promotions and campaigns.
• Ensure compliance with all e-commerce policies, regulations, and company standards.
• Troubleshoot and resolve operational issues that may arise on the e-commerce platforms.
• Identify opportunities to improve efficiency and reduce costs within the e-commerce operations.

Requirements

• Bachelor's degree in Business Administration, Marketing, Information Technology, or a related field.
• Minimum of 2-3 years of experience in e-commerce operations, preferably within the FMCG industry.
• Proven experience with managing online product listings, order processing, and inventory management.
• Familiarity with major e-commerce platforms (e.g., Shopify, WooCommerce, marketplace platforms).
• Strong understanding of online logistics and fulfillment processes.
• Excellent customer service and communication skills.
• Proficiency in data analysis and reporting tools.
• Detail-oriented with strong organizational and problem-solving abilities.
• Ability to work independently and as part of a team in an on-site environment.
• Knowledge of digital marketing concepts is a plus.

Benefits

• Competitive salary and potential for annual bonuses.
• Comprehensive health, dental, and vision insurance.
• Opportunities for professional development in the growing e-commerce FMCG sector.
• Generous paid time off and company holidays.
• Employee discounts on company products.
• A collaborative and dynamic work environment.
• Access to modern e-commerce technology and tools.
• Retirement savings plan.
• Training programs focused on e-commerce best practices.
• Supportive team culture focused on operational excellence.