We are looking for an experienced E-Commerce Supervisor to manage day-to-day e-commerce operations and support online sales growth in Indonesia. This role will collaborate closely with local sales and marketing teams, regional digital teams, distributors, marketplace partners, and third-party e-commerce enablers.
Client Details
Our client is a well‑established multinational company in the premium home and lifestyle solutions industry, with a strong presence across Asia Pacific and Indonesia. The company is known for its high‑quality products, customer‑focused approach, and continued investment in digital and e-commerce growth.
Description
As an Ecommerce Supervisor, your main responsibilities will include:
- Manage daily operations across multiple e-commerce platforms, including product listings, pricing, promotions, inventory monitoring, customer queries, and competitor analysis.
- Build and maintain strong relationships with marketplace partners to secure marketing resources, campaign participation, and promotional support.
- Coordinate with e-commerce enablers to ensure smooth store operations and fulfilment.
- Monitor stock availability and ensure listed SKUs are sufficiently available to support ongoing and upcoming promotional plans.
- Create, upload, and maintain accurate e-commerce content, including product information, images, descriptions, and promotional details.
- Take ownership of defined sell‑in and sell‑out targets across e-commerce channels.
- Coordinate promotional activities, platform campaigns, and commercial calendars with internal and external stakeholders.
- Work closely with local sales and marketing teams to align e-commerce initiatives with broader commercial objectives.
- Collaborate with regional digital marketing and e-commerce teams to deliver agreed KPIs.
- Consolidate sales and marketing data, prepare regular performance reports, and identify opportunities for improvement.
- Monitor marketplace performance, consumer behaviour, competitor activities, and promotional effectiveness.
- Provide recommendations to improve conversion, sales performance, product visibility, inventory efficiency, and customer experience.
- Perform other related responsibilities as assigned.
Profile
A successful Ecommerce Supervisor should have:
- Bachelor's degree in Marketing, Business Administration, Management, E-Commerce, or a related discipline.
- Minimum five years of experience in sales or marketing, including at least three years of hands‑on e-commerce experience.
- Practical experience managing online stores or marketplace channels in Indonesia.
- Good understanding of product listings, marketplace promotions, inventory monitoring, content management, and sales reporting.
- Experience working with e-commerce enablers, distributors, and marketplace account teams is highly preferred.
- Strong analytical capability with proficiency in Microsoft Excel, Power BI, and PowerPoint.
- Good written and verbal communication skills in English.
- Comfortable working with both local and regional stakeholders.
- Detail‑oriented, commercially minded, open‑minded, and able to learn quickly.
- Strong coordination and stakeholder‑management skills.
Job Offer
- Permanent employment.
- Base salary.
- Annual bonus.
Job Location: Kota Adm. Jakarta Pusat, DKI Jakarta.