FMCG Online Sales & Operations Specialist

Loker Solo Raya; Surakarta; On-site; IDR 80,000,000 - 150,000,000; Full time

Benefits offered by this job

Competitive salary + annual bonuses

Comprehensive health, dental, and view

Paid time off and holidays

Employee discounts on products

Professional development opportunities

Access to modern e-commerce tools

Job summary

Loker Solo Raya is seeking an E-commerce Operations Specialist for FMCG online sales, based in Semarang. You will manage product listings, oversee order fulfillment, coordinate with warehouses, and handle customer inquiries to optimize the online shopping experience.

The role requires hands-on operation, collaboration with logistics teams, and data-driven optimization to drive growth. A bachelor’s degree and 2–3 years of e-commerce experience are preferred, with familiarity in

Qualifications

• Bachelor's degree in Business Administration, Marketing, Information Technology, or a related field.
• 2–3 years of experience in e-commerce operations, preferably FMCG.
• Experience in online product listings, order processing, and inventory management.
• Familiarity with major e-commerce platforms (Shopify, WooCommerce, marketplaces).
• Strong understanding of online logistics and fulfillment processes.
• Excellent customer service and communication skills.

Responsibilities

• Manage and optimize product listings on e-commerce platforms.
• Oversee order fulfillment coordinating with warehouse and logistics partners.
• Monitor inventory levels across online channels and coordinate with inventory management.
• Handle customer service inquiries related to online orders, returns, and product information.
• Analyze e-commerce performance data to identify trends and improvements.
• Implement best practices to enhance user experience and conversion rates.
• Collaborate with marketing to support online promotions and campaigns.
• Ensure compliance with e-commerce policies and company standards.
• Troubleshoot and resolve operational issues on e-commerce platforms.
• Identify opportunities to reduce costs and improve efficiency.

Skills

E-commerce operations

Logistics coordination

Customer service

Data analysis

Shopify/WooCommerce

Education

Bachelor's degree in Business Admin/IT/Marketing

Tools

Shopify

WooCommerce

Job description

Loker Solo Raya is seeking an E-commerce Operations Specialist for FMCG online sales, based in Semarang. You will manage product listings, oversee order fulfillment, coordinate with warehouses, and handle customer inquiries to optimize the online shopping experience.

The role requires hands-on operation, collaboration with logistics teams, and data-driven optimization to drive growth. A bachelor’s degree and 2–3 years of e-commerce experience are preferred, with familiarity in