Logistics Customer Service Specialist

PT RREX International Logistik; Tangerang; On-site; IDR 78,120,000 - 89,280,000; Full time

Job summary

PT RREX International Logistik is seeking a Customer Service representative to join our team and provide excellent service to customers throughout the logistics process. You will handle inquiries, coordinate with internal teams, and maintain accurate records to ensure smooth shipments.

The ideal candidate has a Diploma or Bachelor’s degree, 1 year of customer service experience in logistics, and strong communication skills.

Qualifications

• Minimum Diploma (D3) or Bachelor’s Degree (S1) from any major.
• A degree in Communication Studies is highly preferred.
• Minimum 1 year of experience in Customer Service in logistics or related industry.
• Good communication and interpersonal skills.
• Customer-oriented and able to handle complaints professionally.
• Proficient in Microsoft Word and Excel.

Responsibilities

• Handle customer inquiries, requests, and complaints related to shipment and delivery services.
• Provide accurate information on shipment status, schedules, and delivery processes.
• Coordinate with Operations, Warehouse, and Delivery for smooth shipment handling.
• Monitor shipment progress and follow up on delays to provide timely solutions.
• Maintain accurate customer records and prepare customer service reports.

Skills

Communication skills

Interpersonal skills

Problem-solving

Microsoft Office

Education

Diploma or Bachelor’s degree

Communication Studies preferred

Tools

Word

Excel

Job description

PT RREX International Logistik is seeking a Customer Service representative to join our team and provide excellent service to customers throughout the logistics process. You will handle inquiries, coordinate with internal teams, and maintain accurate records to ensure smooth shipments.

The ideal candidate has a Diploma or Bachelor’s degree, 1 year of customer service experience in logistics, and strong communication skills.