End-to-End Logistics CX Specialist

A.P. Moller - Maersk; Jakarta Pusat; On-site; IDR 89,280,000 - 156,240,000; Full time

Job summary

Maersk Indonesia, located in Jakarta Pusat, is seeking a Customer Service Specialist to own the end-to-end shipment lifecycle and ensure a superior customer experience. You will coordinate exports and imports, respond to inquiries, and collaborate with internal teams to resolve issues and drive service improvements.

The role requires 1–2 years in export logistics, strong English communication, and a proactive, detail-oriented mindset.

Qualifications

• 1–2 years of experience in export logistics, including shipping documentation and end-to-end shipment management.
• Strong English communication skills, both written and verbal.
• Results-oriented with the ability to meet deadlines and deliver quality outcomes.
• Proactive, positive, and persistent in resolving issues and driving improvements.
• Well-organized, responsible, and detail-oriented, with the ability to manage multiple priorities.

Responsibilities

• Deliver a best-in-class customer experience by providing timely, professional, and solution-oriented support.
• Manage and coordinate end-to-end shipment execution, ensuring operational excellence and customer satisfaction.
• Respond to customer enquiries promptly and accurately, maintaining clear and proactive communication throughout the shipment lifecycle.
• Take ownership of customer issues, driving swift resolution and effective exception management.
• Build and maintain strong customer relationships by understanding their business needs and service expectations.
• Proactively inform customers of shipment updates, delays, or changes, ensuring transparency and trust.
• Review and maintain SOPs and IOPs to ensure process compliance and continuous improvement.
• Identify opportunities to improve service delivery, operational efficiency, and customer experience.
• Maintain high standards of data quality and accuracy across all operational activities.

Skills

Export logistics

English communication

Customer service

Stakeholder management

Job description

Maersk Indonesia, located in Jakarta Pusat, is seeking a Customer Service Specialist to own the end-to-end shipment lifecycle and ensure a superior customer experience. You will coordinate exports and imports, respond to inquiries, and collaborate with internal teams to resolve issues and drive service improvements.

The role requires 1–2 years in export logistics, strong English communication, and a proactive, detail-oriented mindset.