Live Stream Operation Leader

PT HiGood Live Jakarta; Jakarta Utara; On-site; IDR 167,400,000 - 279,000,000; Full time

Job summary

HiGood Live Jakarta is seeking an Operations Livestream Leader to oversee daily live commerce operations across multiple rooms and brand accounts. You will manage performance, lead the operations team and hosts, and develop strategies to meet business and GMV targets on TikTok Live, Shopee Live, and other platforms.

The role requires 1–3 years in live streaming or ecommerce operations with leadership experience, plus fluent English for cross-functional coordination.

Qualifications

• At least 1–3 years in live streaming operations or ecommerce operations with leadership exposure.
• Fluent in English for coordination with managers and cross-functional teams.
• Strong leadership, communication and people management skills.
• Experience managing multiple live rooms and brand accounts simultaneously.
• Familiarity with TikTok Shop and Shopee Live platforms.

Responsibilities

• Lead daily operations of multiple live rooms and brand accounts to ensure smooth execution.
• Coach and evaluate hosts and operations teams to improve productivity.
• Monitor performance, traffic, conversions, and sales to maximize GMV.
• Plan and optimize live schedules, campaigns, and workflows across accounts.
• Collaborate with cross-functional teams to ensure effective campaigns.
• Analyze performance data and industry trends for continuous improvement.
• Ensure compliance with SOPs and platform policies; prepare actionable reports.

Skills

Leadership

People management

English fluency

Data analysis

Scheduling & planning

Cross-functional collaboration

Education

Associate/Bachelor degree

Tools

TikTok Shop

Shopee Live

Job description

We are looking for an Operation Livestream Leader to oversee and optimize our daily live commerce operations across multiple live streaming rooms and brand accounts. You will be responsible for managing operational performance, leading the operation team and hosts, and developing strategies to achieve business and GMV targets across TikTok Live, Shopee Live, and other live commerce platforms.

Key Responsibilities

• Lead and oversee the daily operations of multiple live streaming rooms and brand accounts to ensure smooth execution and strong performance
• Manage, coach, and evaluate hosts and operation teams to improve productivity and achieve business targets
• Monitor live performance, traffic, conversion, and sales, then implement strategies to maximize GMV
• Plan and optimize live schedules, campaigns, and operational workflows across multiple accounts
• Collaborate with cross-functional teams to ensure effective campaign execution and operational efficiency
• Analyze performance data and market trends to identify opportunities for continuous improvement
• Ensure compliance with company SOPs, platform policies, and quality standards
• Resolve operational issues during live sessions and prepare performance reports with actionable recommendations

This role provides an opportunity to grow within the live commerce industry and develop your leadership and operational management capabilities.

You will have the opportunity to take greater ownership of multiple live streaming rooms, brand accounts, team performance, and business targets as you progress.

Compensation

• Salary will be discussed based on experience and qualifications
• Additional benefits according to company policy

Working Arrangement

• Full WFO - Central/West Jakarta
• 2 Rotating Shifts
• Morning Shift: 06:00-15:00
• Night Shift: 15:00-00:00
• Willing to work on weekend rotations, including public holidays

Language Requirement

Daily communication within the local team is mainly in Bahasa Indonesia. However, fluent English is required for coordination with Managers, especially for business discussions, operational updates, and cross‑functional communication.

Job Requirements

• Minimum education: Associate Degree (D4) or Bachelor's Degree (S1)
• Fluent in English is a must
• Minimum 1-3 years of experience in live streaming operations, e-commerce operations, or digital commerce, with leadership experience preferred
• Proven experience managing multiple live streaming rooms and multiple brand accounts simultaneously
• Strong understanding of TikTok Shop, Shopee Live, or other live commerce platforms, including traffic strategies, conversion optimization, and sales performance
• Excellent leadership, communication, and people management skills
• Strong analytical skills with the ability to interpret live performance data and implement improvement strategies
• Highly organized, detail-oriented, proactive, and able to work effectively in a fast-paced environment
• Capable of handling multiple priorities and solving operational issues under pressure
• Willing to work in 2 rotating shifts
• Willing to work on weekend rotations, including public holidays

Why HiGood Live Jakarta?

HiGood Live Jakarta is a fashion company with a strong presence in TikTok Live and Shopee Live. This role provides direct exposure to the fast-growing live commerce industry, while giving you the opportunity to lead teams, manage multiple brand accounts, and contribute directly to business and GMV performance.