Live Commerce Manager

PT Social Commerce Indonesia; Tangerang; On-site; IDR 120,000,000 - 180,000,000; Full time

Job summary

PT Social Commerce Indonesia seeks a Live E-Commerce Operations Manager in Tangerang to drive performance across TikTok and Shopee. You will craft promotional calendars, optimize live events, and lead host teams to boost sales and engagement.

Responsibilities include developing livestream concepts, monitoring dashboards, and delivering monthly performance reports. The role requires a Bachelor’s degree and 2–3 years of relevant experience with strong leadership and data skills.

Qualifications

• Minimum Bachelor’s degree in related field.
• 2–3 years in Live E-Commerce, Livestream ops, or agency/retail ops.
• Experience managing seller centers on E-Commerce platforms (TikTok/Shopee).
• Able to read livestream stats and make quick operational decisions.
• Understand livestream equipment (OBS, lighting, camera).
• Ability to lead diverse Livestream teams and develop engaging concepts.

Responsibilities

• Develop daily, weekly, and monthly promotional calendars.
• Determine live sales strategies to increase AOV.
• Manage, train, and evaluate Livestream Hosts.
• Organize Livestream team schedules for optimal performance.
• Monitor livestream performance via dashboards (viewers, GMV, traffic).
• Provide direction during Livestreams (giveaways, flash sales, scripts).
• Address technical/operational issues during Livestreams.
• Ensure visual and equipment quality (lighting, audio, displays).
• Develop engaging Livestream concepts per brand requirements.
• Analyze post-livestream performance and prepare monthly reports.

Skills

Leadership

Data-driven

Communication

Problem-solving

Team motivation

Education

Bachelor's degree

Tools

OBS

TikTok Seller Center

Shopee Seller Center

Livestream dashboards

Job description

This role involves managing and optimizing live e-commerce operations across platforms such as TikTok and Shopee. You will be responsible for developing promotional strategies, overseeing livestream performance, managing host teams, and coordinating with creators and partners to drive sales and engagement.

Key responsibilities

• Develop daily, weekly, and monthly promotional calendars (Payday, Twin Date, etc.)
• Determine live sales strategies such as product bundling, upselling, and cross-selling to increase Average Order Value (AOV)
• Manage, train, and evaluate the performance of Livestream Hosts
• Create, organize, and maintain Livestream team schedules to ensure optimal operations and performance
• Monitor Livestream performance through dashboards (viewers, GMV, traffic, etc.)
• Provide direction and make quick decisions during Livestream (e.g., giveaway activation, flash sales, script changes)
• Address technical and operational issues during Livestream
• Ensure visual quality and livestream equipment such as lighting, audio, background, product display, etc.
• Develop engaging Livestream concepts according to brand requirements
• Analyze post-livestream performance and prepare monthly Livestream performance reports

Requirements

• Minimum Bachelor's degree in Communication, Digital Marketing, Management, or related field
• Minimum 2-3 years of experience in Live E-Commerce (particularly TikTok and Shopee), Agency, or Retail Operations
• Experience managing seller center platforms on E-Commerce (TikTok Seller Center and Shopee Seller Center)
• Able to read and interpret Livestream statistical data
• Understanding of basic livestream equipment and technical aspects (OBS, camera, lighting, etc.)
• Ability to lead and motivate Livestream teams with diverse backgrounds and technical skills
• Able to develop Livestream concepts and gimmicks to increase customer engagement
• Data-driven, target-oriented, and able to work under pressure
• Strong leadership and quick problem-solving skills
• Willing to work full WFO at Alam Sutera, Tangerang