Learning & Development Executive [Training Supervisor]

Hotel Indonesia Kempinski Jakarta; Jakarta Pusat; Presencial; IDR 180.000.000 - 300.000.000; Jornada completa

Descripción de la vacante

Hotel Indonesia Kempinski Jakarta seeks an Hotel Learning and Development Executive to assist the Learning & Development Manager in delivering both Kempinski and local learning initiatives. The role focuses on onboarding, brand immersion, and ensuring engagement in learning programs for hotel staff.

You will design and deliver development programmes, assess performance through the Kempinski Experience Assessment, and support continual improvement of service and guest satisfaction through

Formación

• Bachelor’s degree in related field.
• Minimum three years in a similar luxury hospitality role.

Responsabilidades

• Support the L&D Manager in establishing a learning network.
• Plan, design and deliver L&D programmes.
• Implement L&D marketing strategy.
• Support Kempinski DNA and brand immersion activities.
• Collaborate with department heads to improve performance using KEA.

Conocimientos

L&D coordination

Training design

Delivery execution

Stakeholder management

Educación

Bachelor's degree in Hospitality Management/Tourism/Business Administration

Descripción del empleo

The overall scope of Hotel Learning and Development is to ensure that the hotel is using the \"off-line\" as well as \"on-line\" learning tools provided by Kempinski to ensure that, as a company, we are developing and growing talent within the organisation, thus securing the hotel's ability to deliver exceptional guest service and drive the profitability of the hotel for the owner.

The overall scope of a Hotel Learning & Development Executive is to support the Learning & Development Manager to deliver the above mission statement while preparing and developing themselves for a future Learning & Development leadership or operational role.

OVERALL OBJECTIVE

• Support the Learning & Development Manager in ensuring that employees receive both Kempinski and locally required Learning and Development.


• Support the Learning & Development Manager to implement the 70-20-10 Learning and Development strategy and ensure that the hotel achieves the company key performance indicators for Learning and Development engagement


• Achieve Kempinski Learning and Development engagement rate.


• The hotel utilises all Kempinski Learning and Development tools, including F & E Learning and Development programmes, Learning and Development Bites and all online learning opportunities.


• Kempinski Experience Assessment meets or exceeds the company benchmark.


• Support the enhancement of the Employee Engagement rate.


• Support the enhancement of hotel Customer Satisfaction Survey results.


• Support the Learning & Development Manager in ensuring that Kempinski Learning and Development policies and procedures are fully implemented and complied with.


• Ensure that every new employee is correctly onboarded and has received a comprehensive brand immersion using the designated onboarding Learning & Development packages

MAIN RESPONSIBILITIES

• Support the Learning & Development Manager in establishing a Learning & Development network according to Kempinski standards.


• Support the Learning & Development Manager in ensuring that every department having corporately developed Learning & Development BITES have fully implemented these, and ensured they reflect all hotel-specific policies and procedures.


• Support the Learning & Development Manager in Planning, designing and delivering Learning & Development programmes.


• Implement Learning & Development marketing strategy as defined by the Learning & Development Manager.


• Support Kempinski DNA and brand immersion activities.


• Continuously seek and support new approaches, practices and processes to improve the efficiency of the Learning & Development services offered.


• With the support of the Learning & Development Manager, work together with department heads and analyse operational quality performance using the Kempinski Experience Assessment Tool (KEA) and, based on the results, provide remedial Learning & Development solutions.


• Complete Kempinski Experience Assessment (KEA) Checks as specified by the hotel management.


• Support the Learning & Development Manager in ensuring that the Kempinski Training Monthly report is correctly completed on a monthly basis and the results updated in the Regional Learning & Development Consolidation Report.


• In the absence of a Learning & Development Coordinator, support the Learning & Development Manager in ensuring that these responsibilities are fulfilled.


• Lead by example and promote Kempinski’s core values.


• Support the completion of the Learning & Development Self Audit (using the Kempinski Learning & Development Peer & Self Audit Tool) at least once per year.


• Promote and implement Kempinski Corporate Learning & Development policies and procedures.


• Understand and strictly adhere to the rules & regulations established in the employee handbook and to the hotel’s policies on fire, hygiene, health & safety.

Educational and Experience Requirements

• Bachelor’s degree in Hospitality Management, Tourism, Business Administration, or a related field


• A minimum of three years of progressive experience in an identical role within a luxury hospitality environment