Coffee Shop Supervisor

Pengiklan Anonim; Provinsi Bali; On-site; IDR 55,800,000 - 89,280,000; Full time

Job summary

Pengiklan Anonim is seeking a cafe operations supervisor in Bali to lead barista and floor staff, coordinate with the Kitchen Team, and ensure smooth daily service.

You will supervise SOPs, hygiene, and grooming standards while maintaining coffee knowledge, quality, and cost control. The role requires hands-on leadership and cross-team communication to support events and promotions.

Qualifications

• Experience supervising barista and floor staff.
• Strong knowledge of SOPs, hygiene, and grooming.
• Knowledge of coffee and roastery operations.

Responsibilities

• Supervise and coordinate daily coffee shop operations to ensure smooth service.
• Lead barista and floor staff according to operational needs.
• Coordinate with Kitchen Team for timely service and quality.
• Ensure team follows SOPs, hygiene, and grooming standards.
• Monitor coffee/beverage quality and consistency to standards.
• Conduct regular stock checks and stock opname for items.
• Minimise waste and manage food/beverage costs.
• Manage stock levels and ordering per par levels.
• Oversee receiving, storage, handling of ingredients.
• Report inventory discrepancies to Management.
• Provide briefing, training, and coaching for staff.
• Prepare staff schedules and manpower allocation.
• Handle guest requests and complaints with follow-up.
• Prepare operations, inventory, and other reports for Management.
• Identify issues and propose efficiency improvements.
• Perform other duties related to cafe operations.

Skills

Staff supervision

Hygiene & SOPs

Customer service

Education

High school diploma or equivalent

Tools

POS system

Job description

Supervise and coordinate daily coffee shop operations to ensure smooth and efficient service.

Lead, supervise, and coordinate the Barista and Floor Staff according to operational needs.

Coordinate with the Kitchen Team to ensure smooth communication, timely service, and product quality.

Ensure all team members consistently follow company SOPs, service standards, hygiene, and grooming standards.

Maintain strong knowledge of coffee, coffee preparation, brewing methods, coffee beans, and roastery operations.

Monitor the quality and consistency of coffee and beverage products according to company standards.

Conduct regular stock checking and stock opname for coffee, beverages, ingredients, and operational supplies.

Monitor stock usage, minimize waste, and maintain appropriate food and beverage costs.

Monitor stock levels and coordinate ordering and replenishment according to operational requirements and par levels.

Ensure proper receiving, storage, handling, and usage of ingredients and operational supplies.

Monitor inventory discrepancies and report any shortages, excess stock, or operational issues to Management.

Conduct regular briefing, training, and coaching for Barista and Floor Staff to improve product knowledge, service standards, and team performance.

Prepare and manage staff schedules and manpower allocation according to business and operational requirements.

Handle guest requests and complaints professionally and ensure appropriate follow-up when required.

Ensure the coffee shop is properly prepared for daily operations, promotions, events, and special occasions.

Maintain effective communication and coordination between the Bar, Floor, Kitchen, and Management teams.

Monitor team performance, product quality, service speed, and overall operational standards.

Prepare and submit operational, inventory, and other required reports to Management.

Identify operational issues and provide appropriate solutions or recommendations to improve efficiency and service quality.

Perform other duties and responsibilities related to coffee shop operations as assigned by Management.