Lead/Senior System Manager

sggovterp; Mas; On-site; IDR 300,000,000 - 600,000,000; Full time

Job summary

sggovterp is seeking an experienced IT Program Manager to lead complex projects within the Information Technology Department in a dynamic team. You will coordinate business, IT and vendor teams to deliver secure, scalable solutions on time and within budget.

You will drive governance, risk, compliance and operations, while ensuring that system design aligns with overall architecture and objectives. This role emphasizes stakeholder engagement and continuous improvement across platforms.

Qualifications

• Bachelor or Master degree in a relevant field.
• Experience in project management, vendor management, incident & problem management.
• Strong experience managing business and IT stakeholders.
• Fluency with cloud platforms (AWS/GCP/Azure) and infra-as-code tools like Terraform.
• Familiarity with CI/CD, DevOps and SRE practices.

Responsibilities

• Lead IT projects and manage stakeholders to meet objectives within scope, cost and schedule.
• Design and deliver solutions across human, digital and physical interactions with policy alignment.
• Manage outsourced vendors and in-house contractors; conduct procurement.
• Govern ICT policies, risk management, and compliance across projects.
• Operate and maintain IT services; ensure service levels and incident response.
• Define SLOs, monitor health, and work with vendors to ensure uptime and performance.

Skills

Project management

Vendor management

Stakeholder management

Cloud platforms

Terraform

OpenShift

Kubernetes

CI/CD pipelines

DevOps practices

Observability tools

JIRA

Risk management

Communication skills

Analytical skills

Education

Bachelor or Master degree in a relevant field

Tools

JIRA

Terraform

OpenShift

Kubernetes

CI/CD tooling

Elastic Grafana Prometheus

Job description

[What the role is]

You will be part of a dynamic team within Supervision Platforms Division under Information Technology Department.

[What you will be working on]

You will be part of a dynamic team within Supervision Platforms Division under Information Technology Department.

In this role, the officer is expected to undertake the following areas of work:

Manage stakeholder relationships

• Build and manage strong relationships with business stakeholders to understand their needs, align priorities, and deliver effective technology solutions.

Solution business analysis and design

• In conjunction with business, to design and deliver a solution experience that meets the needs of user through human, digital, and physical interactions, over time, across a journey (in conjunction with policy, process, digital enablers).

• Mapping of the service/business/functional requirements to solution/application system/technical requirements and ensure overall design, development and implementation remains consistent with the overall architecture of the project, and its objectives and needs.

Vendor contracting and management

• Manage outsourced vendors and in-housed contractors to meet the delivery and operation needs of IT services

• Conduct procurement

Governance, Risk and Compliance

• Ensure compliance to ICT Governance policies and standards

• Ensure risk framework is adhered to, and carry out risk management for projects and products

Project delivery and quality

• Plan and manage IT projects, and ensure alignment of project to the business objectives within established scope, cost and schedule

• Quality: To assure the quality of systems and applications, including the establishment of quality management technology and systems for applications development and delivery

Operations and maintenance, user support

• Manage and direct the day-to-day operations of IT services

• Manage change request, service request and production support issues and ensure service levels are met

• Review post production issues and identify root cause and work with vendors on preventive measures

• Plan, execute and support system implementation, software/hardware upgrades and security patches

• Measure, monitor and continuously improve performances of IT services

Site Reliability Engineering

• Define and track SLOs and error budgets to ensure IT services meet uptime and performance targets

• Work with vendors and development teams to implement and maintain monitoring, logging, and alerting systems to provide visibility into system health and performance

[What we are looking for]

• Bachelor Degree or Master Degree with preferably 10 years of relevant working experience in project management, business analysis and system operation

• Experience in project management, vendor management, incident management, problem management, release management & SRE

• Strong experience in managing business, IT and senior stakeholders

• Sound understanding of the technical aspects of systems integration in an environment with diverse technologies

• Hands-on experience with cloud platforms (AWS, GCP, or Azure) and be comfortable with infrastructure-as-code tools like Terraform. Experience with container orchestration platforms such as OpenShift or Kubernetes is expected, as is familiarity with CI/CD pipelines and DevOps practices

• Experience with observability platforms such as Elastic, Grafana, or Prometheus would be advantageous

• Strong communication skills and ability to influence to gain consensus from multiple stakeholders when required

• Working experience in using project management software like JIRA to track, monitor, and reporting of project/issue progress and producing reports

• Familiarity with Government Instruction Manual 8 will be an added advantage

• Good analytical skills, and able to mulit-task and deliver results in a timely manner

• Self-driven, creative and team-oriented person with good interpersonal and organizational skills, positive attitude and able to work under pressure

• Excellent technical troubleshooting skills

• Sound knowledge in coding languages, databases, application architecture, cloud technologies and IT security

As part of the shortlisting process for this role, you may be required to complete a medical declaration and/or undergo further assessment.

All applicants will be notified on whether they are shortlisted or not within 4 weeks of the closing date of this job posting.