Senior Customer Care & Onboarding Specialist - Depok

Pt Kelas Pintar Edukasi Indonesia; Jawa Barat; On-site; IDR 39,060,000 - 66,960,000; Full time

Benefits offered by this job

Health benefits

Paid time off

Training program

Career advancement opportunities

Job summary

Pt Kelas Pintar Edukasi Indonesia in Depok is seeking a Customer Care Specialist to deliver outstanding support to customers of consumer electronics products. You will respond to inquiries via phone, email, and live chat, provide product information, troubleshoot issues, and act as a brand ambassador.

The ideal candidate communicates well in Bahasa Indonesia and English, remains patient and empathetic, and accurately documents interactions in the CRM.

Qualifications

• Fluency in Bahasa Indonesia and English for verbal and written communication.
• Patience and empathy when helping customers.
• Proficiency with common software and CRM tools.

Responsibilities

• Respond promptly and professionally to customer inquiries via phone, email, and live chat.
• Provide information about products, services, and policies to customers.
• Troubleshoot and resolve issues related to product usage, orders, and returns.
• Document all customer interactions and resolutions accurately in the CRM system.
• Escalate complex issues to appropriate departments or supervisors when necessary.
• Maintain a high level of product knowledge and company policies.
• Contribute to customer satisfaction by providing empathetic and effective solutions.
• Identify opportunities to improve the customer experience and provide feedback to management.
• Adhere to all company service standards and performance metrics.

Skills

Bilingual English/Indonesian

Interpersonal skills

Computer literacy

Time management

Customer service mindset

Education

High school diploma

Job description

Pt Kelas Pintar Edukasi Indonesia in Depok is seeking a Customer Care Specialist to deliver outstanding support to customers of consumer electronics products. You will respond to inquiries via phone, email, and live chat, provide product information, troubleshoot issues, and act as a brand ambassador.

The ideal candidate communicates well in Bahasa Indonesia and English, remains patient and empathetic, and accurately documents interactions in the CRM.