Business Process Analyst

PT Kamoro Maxima Integra; Jakarta Utara; On-site; IDR 200,880,000 - 290,160,000; Full time

Job summary

Kamoro Maxima Integra in Jakarta, Indonesia is seeking a results-oriented Business Analyst to analyze processes, capture requirements, and drive improvements.

You will translate business needs into clear requirements, maintain documentation, and support the SDLC from discovery to implementation while collaborating with stakeholders and teams.

Qualifications

• Bachelor's degree in a related field.
• 2–3 years of experience as a Business Analyst or similar role.
• Experience with CRM, omnichannel, and customer engagement projects.
• Proficient in Bahasa Indonesia and able to understand English documentation.

Responsibilities

• Analyze business processes and user needs to identify gaps.
• Translate needs into structured requirements, user stories, and acceptance criteria.
• Map end-to-end processes, business rules, data flows, and system integrations.
• Support software lifecycle including testing, UAT, and implementation with proper documentation.
• Collaborate with stakeholders to clarify ambiguous requirements.

Skills

Analytical thinking

Critical thinking

Communication skills

Documentation skills

Team collaboration

Education

Bachelor's degree in Information Systems

Informatics

Industrial Engineering

Management

Related field

Tools

SQL

Excel

Power BI

Tableau

Jira

Confluence

Draw.io

Visio

Miro

Job description

Analyze business processes, user needs, and system requirements, including gap analysis and process improvement recommendations.

Translate business needs into structured requirements, user stories, acceptance criteria, and process flows.

Gather and clarify requirements with stakeholders and map end-to-end processes, business rules, data flows, and system integrations.

Perform data analysis and validation using SQL or other tools to identify discrepancies and root causes.

Support the software development lifecycle, including testing, UAT, and implementation, while maintaining accurate and consistent documentation.

Requirements:

Willing to work fully onsite (WFO) in North Jakarta.

Bachelor's degree in Information Systems, Informatics, Industrial Engineering, Management, or a related field.

Have at least 2-3 years of experience as a Business Analyst, Business Process Analyst, System Analyst, or similar role.

Experience in CRM, omnichannel, customer service, contact center, sales, or customer engagement projects is preferred, with familiarity in customer journeys, product management, customer applications, websites, e-commerce, or marketplaces.

Knowledge of databases and experience with SQL, Excel, Power BI, Tableau, or similar data analysis tools.

Familiarity with Jira, Confluence, Draw.io, Visio, Miro, and Agile, Scrum, or Waterfall methodologies.

Strong analytical, critical-thinking, communication, and documentation skills, with attention to detail and the ability to collaborate and clarify ambiguous requirements.

Proficient in Bahasa Indonesia and able to prepare and understand documentation in English.

We offer very attractive salary and outstanding benefits.

Most of our clients are multinational company which you will be exposed to a large IT environment and valuable experience in international scale projects.

You will always learn new things as our projects always adopt latest technology and best practice available in the market.

Last but not least, we offer a supportive and encouraging environment that puts the emphasis on teamwork. Here, your soft skill (professional relationships, character, attitude) will grow as fast as your technical skills.

Founded in September 2003, Kamoro Maxima Integra is an IT consulting company based in Jakarta, Indonesia. Our objective is to be the provider of choice of integrated custom application development using latest technology available in the market.

Kamoro Maxima Integra has completed many projects which enable an integrated enterprise by providing the capability to merge and extend the diverse information assets of large enterprises. This integration leads to enhanced operational, marketing, and customer service efficiencies.

Founded in September 2003, Kamoro Maxima Integra is an IT consulting company based in Jakarta, Indonesia. Our objective is to be the provider of choice of integrated custom application development using latest technology available in the market.

Kamoro Maxima Integra has completed many projects which enable an integrated enterprise by providing the capability to merge and extend the diverse information assets of large enterprises. This integration leads to enhanced operational, marketing, and customer service efficiencies.