Key Account Specialist (E-Commerce Specialist) - Fluent in Mandarin

PT Eroc Commerce Indonesia; Jakarta Utara; On-site; IDR 120,000,000 - 180,000,000; Full time

Job summary

PT Eroc Commerce Indonesia is hiring a Key Account Specialist (E-Commerce Specialist) fluent in Mandarin to manage online shops across Lazada, Tokopedia, Shopee, and other platforms. You will oversee day-to-day operations, maintain brand-aligned shop content, and drive revenue through campaigns.

Collaboration with multiple departments ensures KPI achievement and timely order fulfillment. The ideal candidate has a Bachelor's in Business Administration or related field, 2–3 years in ecommerce, and

Qualifications

• Bachelor's degree in Business Administration or related field preferred.
• 2–3 years of work experience in ecommerce.
• Proficient in Mandarin (read, write & conversation) is a MUST.
• Proficient in English (read, write & conversation).
• Experienced with Lazada, Shopee, Tokopedia or similar platforms.

Responsibilities

• Manage On-line Shop; oversee day-to-day operations of online platforms.
• Ensure shop design adheres to brand guidelines; update product content/images.
• Recommends action plans to increase revenue and profitability.
• Plan and execute campaigns; calendar aligned with brand objectives.
• Analyze product categories and consumer buying patterns regularly.
• Handle order, inventory management and stock updates for online sales.
• Coordinate with departments to achieve KPIs and ensure timely shipments.
• Monitor payments and returns; propose corrective actions as needed.
• Respond to customer concerns and gather data to improve online business.

Skills

Online store mgmt

Campaign management

Data analysis

English proficiency

Education

Bachelor's Degree in Business Administration

Tools

Lazada

Shopee

Tokopedia

Mandarin platforms knowledge

Job description

Key Account Specialist (E-Commerce Specialist) - Fluent in Mandarin

Responsible for On-line Shop management (Laz, Tokped, BliBli, Tiktok, Shopee) and manages overall sell in and sell out.

Oversee the day to day operations of the on-line platform.

Ensures the design of the shop adheres to the brand guidelines and directives by updating product content and images.

Recommends plan of action to increase revenue and profitability of the line business.

Campaign and promotion management.

Recommends and implements brand-traffic strategy to ensure sales and marketing objectives are achieved.

Executes campaign calendar as aligned with the brand objective.

Analyzes the performance of the products, categories and consumer buying patterns on a regular basis.

Order and inventory management

Plan an update inventory for the online sales platform.

Coordinate with different department to ensure KPIs are achieved.

Liaise with various departments regarding administrative and logistical preparations before the campaign and ensures shipment/orders of customers arrive on time.

Monitors and reconciles products and payment for fulfilled orders vs. failed/returns and recommends plan of action.

Responds and take action on customer concerns.

Gathers and analyzes data in improving the online business.

Job Qualification:

Bachelor's Degree in Business Administration or a related field preferred.

With 2-3 years work experience in E-Commerce.

Proficient in Mandari (read, write and conversation) is a MUST.

Proficient in English (read, write and conversation).

Proficient in Lazada, Shopee, Tokopedia or any On-line Selling Platform.

Knowledgeable in E-commerce landscape.

Able to join immediately without notice.

Sales background experience is an advantage.

Organized and have good computer skills.

Above average communication, presentation and negotiation skills. Possess good English is a must (Read, Write, and conversation)

Eroc Commerce started in Shenzhen, China. Main business is doing as an Ecommerce Enabler. We had been operating since June 2019. We have already open branches in Indonesia, Malaysia, Philipines and Vietnam (soon).Our goal is to be number one Enabler company in South-East Asia.

Eroc Commerce started in Shenzhen, China. Main business is doing as an Ecommerce Enabler. We had been operating since June 2019. We have already open branches in Indonesia, Malaysia, Philipines and Vietnam (soon).Our goal is to be number one Enabler company in South-East Asia.

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