Key Account Manager - Logistics

PT Repex Wahana; Surabaya ꦱꦸꦫꦧꦪ; On-site; IDR 300,000,000 - 600,000,000; Full time

Job summary

PT Repex Wahana in Surabaya, East Java, seeks a seasoned Key Account Manager to drive strategic accounts, revenue, and margin targets while coordinating with sales, operations, and finance.

You will be the primary contact for key customers, identify new business opportunities, manage tenders, and ensure service levels with travel as required.

Qualifications

• Minimum bachelor's degree in any major (preferably Management, Logistics, Business, or equivalent).
• Minimum 3–5 years of experience in Sales / Key Account / Business Development, preferably from the logistics, freight forwarding, trucking, or express industries.
• Accustomed to managing strategic accounts with high revenue value.
• Strong negotiation and communication skills.
• Able to read simple financial reports and understand margin calculations.
• Target-oriented with strong analytical skills.
• Able to work across departments (sales, operations, finance).
• Proficient in Microsoft Excel and CRM systems.
• Willing to travel for business as required.

Responsibilities

• Manage and develop strategic/key accounts to ensure revenue and margin targets are met.
• Be the primary contact for key customers and maintain long‑term relationships.
• Identify new business opportunities (upselling, cross‑selling, lane expansion).
• Develop and implement account strategies and conduct regular business reviews.
• Coordinate with the operational team to ensure SLAs and service quality are met.
• Oversee the tender process, price negotiations, and contract renewals.
• Prepare forecasts, pipeline reports, and CRM updates on a regular basis.
• Handle customer escalations quickly and effectively.

Skills

Negotiation

Communication

Analytical skills

Sales

CRM systems

Excel

Cross‑department collaboration

Travel readiness

Financial literacy

Education

Bachelor's degree

Tools

CRM systems

Microsoft Excel

Job description

Minimum bachelor's degree in any major (preferably Management, Logistics, Business, or equivalent).

Minimum 3–5 years of experience in Sales / Key Account / Business Development, preferably from the logistics, freight forwarding, trucking, or express industries.

Accustomed to managing strategic accounts with high revenue value.

Strong negotiation and communication skills.

Able to read simple financial reports and understand margin calculations.

Target-oriented with strong analytical skills.

Able to work across departments (sales, operations, finance).

Proficient in Microsoft Excel and CRM systems.

Willing to travel for business as required.

Placement in Surabaya, East Java

Main Responsibilties:

Manage and develop strategic/key accounts to ensure revenue and margin targets are met.

Be the primary contact for key customers and maintain long‑term relationships.

Identify new business opportunities (upselling, cross‑selling, lane expansion).

Develop and implement account strategies and conduct regular business reviews.

Coordinate with the operational team to ensure SLAs and service quality are met.

Oversee the tender process, price negotiations, and contract renewals.

Prepare forecasts, pipeline reports, and CRM updates on a regular basis.

Handle customer escalations quickly and effectively.

Unlock job insights

Hirer responsiveness Salary match Number of applicants

Logistics, Freight & Delivery Services 1,001-5,000 employees

The services that customers ask of a logistics company are becoming more and more varied and customized. Whether you are sending goods or documents, you need the assurance that these will be sent quickly, safely and efficiently. If your business involves delivery of goods, you will need to contact various service providers for packaging, licensing, documentation services, and a courier or freight forwarder. Each time you send a package, you will need to contact at least three different service providers.

RPX is here to facilitate and shorten this process. Whatever type of goods or documents you need to send, wherever you wish to send them, whether by air, land or sea, we have the infrastructure and network at your disposal. Even customs clearance and storage while your goods are in transit can be managed by RPX. RPX is supported by the latest state‑of‑the‑art technology to answer your every needs. The comprehensive services offered by RPX along with our local and international network throughout the major cities in Indonesia and the world, will make everything easy for you.

For career development, RPX provides a various range of career opportunities at different levels throughout Indonesia. Here, you will be given chances to develop yourself, take responsibilities, master challenges, overcome problems, and improve your skills. We are committed to stimulate your improvement and development, and support your growth, to help you achieve your goals and succeed with us.

The services that customers ask of a logistics company are becoming more and more varied and customized. Whether you are sending goods or documents, you need the assurance that these will be sent quickly, safely and efficiently. If your business involves delivery of goods, you will need to contact various service providers for packaging, licensing, documentation services, and a courier or freight forwarder. Each time you send a package, you will need to contact at least three different service providers.

RPX is here to facilitate and shorten this process. Whatever type of goods or documents you need to send, wherever you wish to send them, whether by air, land or sea, we have the infrastructure and network at your disposal. Even customs clearance and storage while your goods are in transit can be managed by RPX. RPX is supported by the latest state‑of‑the‑art technology to answer your every needs. The comprehensive services offered by RPX along with our local and international network throughout the major cities in Indonesia and the world, will make everything easy for you.

For career development, RPX provides a various range of career opportunities at different levels throughout Indonesia. Here, you will be given chances to develop yourself, take responsibilities, master challenges, overcome problems, and improve your skills. We are committed to stimulate your improvement and development, and support your growth, to help you achieve your goals and succeed with us.

What can I earn as a Key Account Manager