Key Account Management Specialist (Level Manager) Contract Logistics

PT Kamadjaja Logistics; Jakarta Utara; On-site; IDR 260,000,000 - 420,000,000; Full time

Job summary

PT Kamadjaja Logistics is seeking a Key Account Management Specialist (Level Manager) in Jakarta Selatan. The role focuses on driving revenue growth with top clients, balancing strategic planning with hands-on account management, and leading initiatives to enhance client satisfaction and retention.

You will develop account strategies, nurture relationships with senior stakeholders, and lead cross-functional teams to ensure exceptional service.

Qualifications

• 5+ years of experience in account management, key account management, or relationship management within logistics, transportation, or supply chain.
• Proven track record of managing high-value accounts and exceeding revenue targets.
• Experience in a managerial or supervisory capacity.
• Strong negotiation and contract management skills.
• Excellent communication and interpersonal skills with senior-level clients.
• Proficiency in CRM systems and data analysis tools.
• Knowledge of logistics and supply chain industry dynamics.
• Fluency in Indonesian and English.

Responsibilities

• Develop and execute comprehensive account strategies for key clients.
• Build and maintain relationships with senior stakeholders at key accounts.
• Identify cross-selling and upselling opportunities to drive revenue growth.
• Monitor account performance metrics and provide regular revenue projections.
• Collaborate with operations, finance, and customer service for seamless service delivery.
• Lead negotiations on contracts, pricing, and service agreements.
• Manage account budgets and forecasts to meet revenue targets.
• Mentor and supervise junior account management staff.
• Conduct regular business reviews to assess satisfaction and resolve issues.
• Represent the company at industry events and client meetings.

Skills

Account management

Relationship management

Negotiation

CRM systems

Data analysis

Leadership

SAP

Bilingual English/Indonesian

Education

Bachelor's degree in Business/Commerce/Management

Tools

SAP

Job description

Key Account Management Specialist (Level Manager) Contract Logistics

About the role
We are seeking a Key Account Management Specialist (Level Manager) to join PT Kamadjaja Logistics in Jakarta Selatan. This is a full-time position that plays a strategic role in driving revenue growth and strengthening relationships with our most valuable clients. As a Key Account Manager at manager level, you will be responsible for managing and nurturing high-value accounts whilst leading initiatives that enhance client satisfaction and retention. This role is essential to our business growth strategy, requiring you to balance strategic planning with hands-on account management to ensure our key clients receive exceptional service and support.

Key responsibilities

• Develop and execute comprehensive account strategies for key clients, ensuring alignment with overall business objectives and client goals
• Build and maintain strong, long-term relationships with senior stakeholders at key accounts, acting as the primary point of contact for strategic matters
• Identify and pursue cross-selling and upselling opportunities within existing accounts to drive revenue growth
• Monitor account performance metrics, analyse trends, and prepare regular reporting to senior management on account status and revenue projections
• Collaborate with internal teams including operations, finance, and customer service to ensure seamless service delivery and issue resolution
• Lead negotiations on contracts, pricing, and service agreements with key clients, ensuring mutually beneficial outcomes
• Manage account budgets and forecasts, ensuring revenue targets are met or exceeded
• Mentor and supervise junior account management staff, providing guidance on best practices and relationship-building techniques
• Conduct regular business reviews with clients to assess satisfaction levels, identify challenges, and propose solutions
• Represent the company at industry events and client meetings, promoting our brand and services

What we're looking for

• 5+ years of experience in account management, key account management, or relationship management within the logistics, transportation, or supply chain industry
• Proven track record of successfully managing and growing high-value accounts and exceeding revenue targets
• Experience in a managerial or supervisory capacity, with the ability to lead and mentor team members
• Strong negotiation and contract management skills with the ability to manage complex commercial discussions
• Excellent communication and interpersonal skills, with the ability to build rapport with senior-level clients
• Proficiency in customer relationship management (CRM) systems and data analysis tools
• Knowledge of the logistics and supply chain industry, with familiarity of market dynamics and trends
• Fluency in Indonesian and English, both written and spoken
• Bachelor's degree in Business Administration, Commerce, Management, or a related field
• Ability to work independently whilst fostering a collaborative team environment
• Preferred: Experience with SAP or similar enterprise resource planning systems

Jakarta:

Grha Kamadjaja