Key Account Manager

Deutsche Post; Tangerang; On-site; IDR 240,000,000 - 480,000,000; Full time

Job summary

Deutsche Post in Indonesia is seeking a Key Account Manager to own strategic customer relationships, grow existing accounts, and win new business opportunities. You will partner with customers and internal teams to deliver valuable solutions and sustainable growth.

Responsibilities include managing key accounts, expanding business, and coordinating RFI/RFP/RFQ activities, while maintaining CRM data and building cross-functional collaboration for optimal results.

Qualifications

• Bachelor’s degree in a relevant field; Master’s degree is an advantage.
• Minimum 2 years of relevant experience in Sales, Marketing or KAM.
• Experience in logistics or freight forwarding is a plus.
• Strong communication, negotiation and commercial skills.
• Proactive, results-driven with ability to manage multiple priorities.

Responsibilities

• Manage and develop key customer accounts as the primary point of contact.
• Identify and win new business opportunities while expanding existing customers.
• Drive account growth and increase share of wallet through proactive planning.
• Build and maintain a healthy sales pipeline to achieve targets.
• Develop customer proposals, quotations, rate offers, and contracts.
• Coordinate RFI/RFP/RFQ activities and support implementation handover.
• Conduct regular account reviews and collaborate on customer strategies.
• Ensure SLAs, SOPs, and operational requirements are met.
• Maintain accurate Sales CRM and quotation data.
• Foster cross-functional collaboration to deliver solutions.

Skills

Account management

Customer relationships

Negotiation

English proficiency

Education

Bachelor’s degree

Master’s degree (advantage)

Tools

CRM systems

Job description

KEY ACCOUNT MANAGER

Are you passionate about building strong customer partnerships, uncovering new business opportunities, and turning relationships into sustainable growth?

We are looking for a Key Account Manager who can take ownership of strategic customer relationships, grow existing accounts, and win new business opportunities. In this role, you will work closely with customers and internal stakeholders to deliver solutions that create value and strengthen long-term partnerships.

What You’ll Do

• Manage and develop key customer accounts as the primary point of contact
• Identify and win new business opportunities while expanding business with existing customers
• Drive account growth and increase share of wallet through proactive account planning
• Build and maintain a healthy sales pipeline to achieve customer and business targets
• Develop customer proposals, quotations, rate offers, and contracts
• Coordinate RFI/RFP/RFQ activities and support effective customer implementation and operational handover
• Conduct regular account reviews and collaborate with regional and sector teams on customer strategies
• Ensure customer expectations are translated into clear SLAs, SOPs, and operational requirements
• Maintain accurate and high-quality Sales360/CRM and quotation data
• Build strong cross-functional collaboration to deliver the right solutions for customers

What We’re Looking For

• Bachelor’s degree in a relevant field; a Master’s degree is an advantage
• Minimum 2 years of relevant experience in Sales, Marketing, Key Account Management, or a related industry
• Experience in logistics or freight forwarding is an advantage
• Strong customer relationships, communication, negotiation, and commercial skills
• Proactive, results-driven, and comfortable managing multiple customer priorities
• Good command of English, both written and spoken
• Good computer literacy and confidence working with sales/CRM systems
• High standards of integrity and professional ethics

If you enjoy building meaningful customer relationships while driving business growth, we’d love to hear from you.

Join us and turn customer opportunities into lasting partnerships