Kaye Account Manager

PT. DHL Global Forwarding Indonesia; Tangerang; On-site; IDR 180,000,000 - 360,000,000; Full time

Job summary

DHL in Indonesia seeks a proactive Key Account Manager to own strategic customer relationships, grow existing accounts, and win new business opportunities. You will work with customers and internal teams to deliver value-driven solutions and build lasting partnerships.

The ideal candidate has at least 2 years in sales or account management, preferably in logistics or freight forwarding, strong communication and negotiation skills, and proficiency with CRM tools. Fluency in English is preferred.

Qualifications

• Bachelor's degree in a relevant field; a Master's degree is an advantage.
• Minimum 2 years of relevant experience in Sales, Marketing, Key Account Management, or a related industry.
• Experience in logistics or freight forwarding is an advantage.
• Strong customer relationships, communication, negotiation, and commercial skills.
• Proactive, results-driven, and comfortable managing multiple customer priorities.
• Good command of English, both written and spoken.
• Good computer literacy and confidence working with sales/CRM systems.
• High standards of integrity and professional ethics.

Responsibilities

• Manage and develop key customer accounts as the primary point of contact.
• Identify and win new business opportunities while expanding business with existing customers.
• Drive account growth and increase share of wallet through proactive account planning.
• Build and maintain a healthy sales pipeline to achieve customer and business targets.
• Develop customer proposals, quotations, rate offers, and contracts.
• Coordinate RFI/RFP/RFQ activities and support effective customer implementation and operational handover.
• Conduct regular account reviews and collaborate with regional and sector teams on customer strategies.
• Ensure customer expectations are translated into clear SLAs, SOPs, and operational requirements.
• Maintain accurate and high-quality Sales360/CRM and quotation data.
• Build strong cross-functional collaboration to deliver the right solutions for customers.

Skills

Customer relationships

Negotiation

Account planning

Communication

Education

Bachelor's degree

Tools

CRM systems

Job description

KEY ACCOUNT MANAGER

Are you passionate about building strong customer partnerships, uncovering new business opportunities, and turning relationships into sustainable growth?

We are looking for a Key Account Manager who can take ownership of strategic customer relationships, grow existing accounts, and win new business opportunities. In this role, you will work closely with customers and internal stakeholders to deliver solutions that create value and strengthen long-term partnerships.

What You'll Do

• Manage and develop key customer accounts as the primary point of contact
• Identify and win new business opportunities while expanding business with existing customers
• Drive account growth and increase share of wallet through proactive account planning
• Build and maintain a healthy sales pipeline to achieve customer and business targets
• Develop customer proposals, quotations, rate offers, and contracts
• Coordinate RFI/RFP/RFQ activities and support effective customer implementation and operational handover
• Conduct regular account reviews and collaborate with regional and sector teams on customer strategies
• Ensure customer expectations are translated into clear SLAs, SOPs, and operational requirements
• Maintain accurate and high-quality Sales360/CRM and quotation data
• Build strong cross-functional collaboration to deliver the right solutions for customers

What We're Looking For

• Bachelor's degree in a relevant field; a Master's degree is an advantage
• Minimum 2 years of relevant experience in Sales, Marketing, Key Account Management, or a related industry
• Experience in logistics or freight forwarding is an advantage
• Strong customer relationships, communication, negotiation, and commercial skills
• Proactive, results-driven, and comfortable managing multiple customer priorities
• Good command of English, both written and spoken
• Good computer literacy and confidence working with sales/CRM systems
• High standards of integrity and professional ethics

If you enjoy building meaningful customer relationships while driving business growth, we'd love to hear from you.

Join us and turn customer opportunities into lasting partnerships