Key Account Management

Power Commerce Asia; Jakarta Pusat; On-site; IDR 180,000,000 - 280,000,000; Full time

Job summary

Power Commerce Asia is a leading e-commerce omni-channel enabler and supply chain management company based in Indonesia. Power Commerce Asia offers end-to-end solutions and services to empower brands, bring products to the global market, transform businesses, and acts as a Business Advisor.

The role focuses on managing strategic client accounts, understanding client goals, and delivering tailored strategies to grow revenue.

Qualifications

• Bachelor's degree required in Business, Marketing, Management, Communications, or related field.
• Minimum 3 years of experience in Key Account Management, Account Management, Client Success, or similar roles.
• Strong understanding of e-commerce operations, marketplace ecosystems, and warehousing is preferred.

Responsibilities

• Manage and grow strategic client accounts by building trusted partnerships and delivering tailored business solutions.
• Understand clients' goals, challenges, and market trends to provide strategic recommendations and maximize opportunities.
• Develop and execute account growth strategies to increase revenue and value of services.

Skills

Key Account Management

Client Relationships

Strategic Planning

Communication Skills

Analytical Skills

Presentation Skills

Stakeholder Management

Education

Bachelor's degree in Business/Marketing/Management/Communications or related field

Tools

Excel

PowerPoint

Job description

Company Description

Power Commerce Asia is a leading e-commerce omni-channel enabler and supply chain management company based in Indonesia. Power Commerce Asia offers end-to-end solutions and services to empower brands, bring products to the global market, transform businesses, and also serves as a Business Advisor.

Responsibilities:

• Manage and grow strategic client accounts by building trusted partnerships and delivering tailored business solutions
• Understand clients' business goals, challenges, and market trends to provide strategic recommendations and maximize business opportunities
• Develop and execute account growth strategies to increase revenue and maximize the value of Power Commerce Asia's services
• Collaborate with cross-functional teams, including Logistics Operations, E-Commerce Operations, Marketing, and Finance, to ensure seamless project execution and excellent service delivery
• Prepare regular business reviews, performance reports, and actionable insights for clients
• Identify opportunities to expand existing accounts through upselling and cross-selling initiatives
• Lead client meetings, business reviews, and project discussions while ensuring timely follow-up on agreed action plans
• Address client concerns proactively by coordinating with internal stakeholders to deliver effective solutions
• Ensure projects are delivered on time and in accordance with agreed service levels and client expectations
• Stay up to date with marketplace trends, digital commerce developments, and competitor activities to identify new business opportunities

Requirements:

• Bachelor's degree in Business, Marketing, Management, Communications, or a related field
• Minimum 3 years of experience in Key Account Management, Account Management, Client Success, or a similar role
• Strong understanding of e-commerce operations, digital marketing, marketplace ecosystems, and warehousing is preferred
• Excellent communication, presentation, negotiation, and relationship management skills
• Strong analytical skills with the ability to interpret business performance and sales data
• Proficient in Microsoft Excel and PowerPoint
• Proven ability to manage multiple projects and priorities in a fast-paced environment
• Customer-focused with excellent problem-solving, stakeholder management, and project coordination skills
• Proficiency in English, both written and spoken, is an advantage