Customer Success

PT Otto Menara Globalindo; Gondangdia; On-site; IDR 89,280,000 - 133,920,000; Full time

Job summary

McEasy is seeking a Key Account Executive to engage with key merchants, resolve inquiries, and gather feedback to tailor our logistics solutions. You will conduct product demonstrations, explain functionalities, and identify opportunities for cross-selling and upselling to increase customer value.

You will collaborate with Business Development to explore expansion opportunities and will routinely perform on-site visits to strengthen relationships and uncover new business.

Qualifications

• Diploma or bachelor's degree in communication or management.
• 2–3 years of experience in Account Management / Business Development / Customer Success.
• Excellent problem-solving abilities and consultative mindset.
• Hunter mentality with proactive approach to discovering new opportunities.
• Customer service oriented.

Responsibilities

• Engage with key merchants and help resolve issues and inquiries.
• Actively seek feedback from customers and identify pain points to offer solutions.
• Conduct product demonstrations and explain functionalities clearly.
• Identify cross-selling and upselling opportunities by recommending products or services.
• Collaborate with Business Development teams to identify expansion opportunities.
• Conduct regular on-site visits to strengthen client relationships and identify new opportunities.

Skills

Problem solving

Hunter mentality

Customer service

Communication

Education

Diploma/Bachelor in communication or management

Job description

McEasy,a transportation management solution to simplify complex logistics operations. is looking for a Key Account Executivejoin our ever growing team.

If you are a keen learner, self-driven, and looking to be a part of a team that is passionate with helping each other, we want to hear from you.

Job Description

• Engage with our key merchants and help resolve issues and inquiries.
• Actively seeking feedback from our customer and find their pain points to offer our solutions
• Conduct product demonstrations and explain functionalities to customers, ensuring clear understanding.
• Identify opportunities for cross-selling and upselling by recommending additional products or services that meet customer needs.
• Collaborate with Business Development teams to identify expansion opportunities and increase customer value.
• Conduct regular on-site visits to strengthen client relationships and identify new opportunities.

Qualifications

• Diploma Degree/bachelor's degree in communication or management
• Minimum 2-3 years of relevant experiences in Account Manager / Business Development / Cust. Success
• Excellent problem-solving abilities and consultative
• Proven hunter mentality with a proactive approach to discovering new opportunities.
• Customer Service oriented