Key Account Manager

DHL; Tangerang; Sur place; Confidentiel; Plein temps

Résumé du poste

DHL is seeking a proactive Key Account Manager for Tangerang, Indonesia to own strategic customer relationships, grow existing accounts, and win new business opportunities. You will collaborate with customers and internal teams to deliver value and long-term partnerships.

Responsibilities include managing top accounts, expanding wallet share, maintaining a healthy pipeline, and coordinating RFI/RFP/RFQ processes. Fluency in English and CRM proficiency are required for success.

Qualifications

• Bachelor's degree in a relevant field.
• Minimum 2 years of relevant experience in Sales, Marketing, Key Account Management, or a related industry.
• Experience in logistics or freight forwarding is an advantage.

Responsabilités

• Manage and develop key customer accounts as the primary point of contact.
• Identify and win new business opportunities while expanding business with existing customers.
• Drive account growth and increase share of wallet through proactive account planning.
• Build and maintain a healthy sales pipeline to achieve customer and business targets.
• Develop customer proposals, quotations, rate offers, and contracts.
• Coordinate RFI/RFP/RFQ activities and support effective customer implementation and operational handover.
• Conduct regular account reviews and collaborate with regional and sector teams on customer strategies.
• Ensure customer expectations are translated into clear SLAs, SOPs, and operational requirements.
• Maintain accurate and high-quality Sales360/CRM and quotation data.

Connaissances

Customer relationships

Negotiation

Communication

Commercial skills

Proactive

Results-driven

English language

Formation

Bachelor's degree

Master's degree (advantage)

Outils

CRM systems

Description du poste

Key Account Manager

Location: Tangerang, Jawa, Indonesia

Category: Sales and Business Development

Are you passionate about building strong customer partnerships, uncovering new business opportunities, and turning relationships into sustainable growth?

We are looking for a Key Account Manager who can take ownership of strategic customer relationships, grow existing accounts, and win new business opportunities. In this role, you will work closely with customers and internal stakeholders to deliver solutions that create value and strengthen long-term partnerships.

What You'll Do

• Manage and develop key customer accounts as the primary point of contact
• Identify and win new business opportunities while expanding business with existing customers
• Drive account growth and increase share of wallet through proactive account planning
• Build and maintain a healthy sales pipeline to achieve customer and business targets
• Develop customer proposals, quotations, rate offers, and contracts
• Coordinate RFI/RFP/RFQ activities and support effective customer implementation and operational handover
• Conduct regular account reviews and collaborate with regional and sector teams on customer strategies
• Ensure customer expectations are translated into clear SLAs, SOPs, and operational requirements
• Maintain accurate and high-quality Sales360/CRM and quotation dataBuild strong cross-functional collaboration to deliver the right solutions for customers

What We're Looking For

• Bachelor's degree in a relevant field; a Master's degree is an advantage
• Minimum 2 years of relevant experience in Sales, Marketing, Key Account Management, or a related industry
• Experience in logistics or freight forwarding is an advantage
• Strong customer relationships, communication, negotiation, and commercial skills
• Proactive, results-driven, and comfortable managing multiple customer priorities
• Good command of English, both written and spoken
• Good computer literacy and confidence working with sales/CRM systems
• High standards of integrity and professional ethics

If you enjoy building meaningful customer relationships while driving business growth, we'd love to hear from you.

Join us and turn customer opportunities into lasting partnerships