Junior Ecommerce Key Account Manager

Intrepid Asia; Jawa Barat; On-site; IDR 279,000,000 - 446,400,000; Full time

Job summary

Intrepid Asia, a leading provider of integrated logistics and supply chain solutions, seeks a seasoned Key Account Manager to join our Tangerang office. You will be the primary contact for a portfolio of major clients and will develop strategic plans to drive revenue growth within your accounts.

You will collaborate with operations, service, and technology teams to tailor logistics solutions, conduct regular business reviews, and build long-term partnerships based on trust and value delivery.

Qualifications

• Bachelor's degree in Business Administration, Logistics, Supply Chain Management, or a related field.
• Proven track record in Key Account Management, Sales, or Business Development within logistics.
• Strong communication, negotiation, and interpersonal skills.
• Deep knowledge of logistics operations, warehousing, transportation, and SCM principles.
• Proficiency with CRM software and relevant tools (e.g., Salesforce).
• Willingness to travel within Tangerang region and nationally.

Responsibilities

• Manage and nurture relationships with a portfolio of key accounts, serving as the primary point of contact.
• Develop and execute strategic account plans to meet and exceed client expectations and revenue targets.
• Identify opportunities for upselling and cross-selling services within existing accounts.
• Understand client business objectives and challenges to propose effective logistics and supply chain solutions.
• Conduct regular business reviews and performance updates with key stakeholders.
• Collaborate with internal operations, customer service, and technical teams to ensure seamless service delivery.

Skills

Account management

Sales

CRM Salesforce

Communication

Negotiation

Presentation

Interpersonal skills

Analytical thinking

Problem solving

Travel

Education

Bachelor's degree in Business Administration, Logistics, Supply Chain Management, or a related field

Tools

Salesforce

Job description

Key Account Manager - Logistics & Supply Chain Solutions

Our client, a leading provider of integrated logistics and supply chain solutions, is seeking a seasoned and results-oriented Key Account Manager to join their team in Tangerang, Banten, ID. This role is crucial for managing and growing relationships with our most significant clients, ensuring they receive exceptional service and tailored solutions. You will be responsible for understanding client needs, developing strategic account plans, and driving revenue growth within your portfolio. The ideal candidate has a deep understanding of the logistics and supply chain industry, exceptional client relationship management skills, and a proven ability to achieve sales targets. This role is based in our Tangerang office and requires regular client engagement within the region.

Key Responsibilities

• Manage and nurture relationships with a portfolio of key accounts, serving as the primary point of contact.
• Develop and execute strategic account plans to meet and exceed client expectations and revenue targets.
• Identify opportunities for upselling and cross-selling services within existing accounts.
• Understand client business objectives and challenges to propose effective logistics and supply chain solutions.
• Conduct regular business reviews and performance updates with key stakeholders.
• Collaborate with internal operations, customer service, and technical teams to ensure seamless service delivery.
• Monitor industry trends and competitor activities to provide strategic insights to clients.
• Resolve client issues promptly and effectively, escalating when necessary.
• Maintain accurate client records and sales forecasts in the CRM system.
• Build strong, long-term partnerships based on trust and value delivery.

Requirements

• Bachelor's degree in Business Administration, Logistics, Supply Chain Management, or a related field.
• Minimum of 6 years of experience in Key Account Management, Sales, or Business Development within the logistics or supply chain industry.
• Proven track record of managing large accounts and driving significant revenue growth.
• In-depth knowledge of logistics operations, warehousing, transportation, and supply chain management principles.
• Excellent communication, negotiation, presentation, and interpersonal skills.
• Strong analytical and problem-solving abilities.
• Proficiency with CRM software (e.g., Salesforce) and relevant industry tools.
• Ability to build rapport and trust with senior client executives.
• Must be able to travel within the Tangerang, Banten, ID region and occasional national travel as needed.
• Must be authorized to work in Indonesia.

Benefits

• Highly competitive base salary coupled with significant performance-based bonuses.
• Comprehensive health, dental, and vision insurance plans.
• Opportunities for professional development and certifications in the FinTech space.
• Generous paid time off and company holidays.
• Work in a dynamic and innovative environment with a focus on cutting-edge technology.
• Stock options and long-term incentive programs.