Key Account Manager Contract Logistics

PT Kamadjaja Logistics; Jakarta Selatan; On-site; IDR 250,000,000 - 450,000,000; Full time

Job summary

PT Kamadjaja Logistics, a leading Indonesian logistics provider in South Jakarta, seeks an experienced Key Account Manager for Contract Logistics. You will drive revenue growth, manage top client relationships, and ensure service excellence across warehousing and distribution.

You will lead account strategies, coordinate with operations and finance, and present proposals and contracts to key clients. Fluency in English and strong communication are essential.

Qualifications

• 5+ years of experience in key account management, preferably within contract logistics or distribution.
• Proven track record of growing large, complex accounts.
• Strong understanding of logistics operations, supply chain management, and warehousing services.
• Excellent negotiation and commercial acumen with the ability to structure mutually beneficial agreements.
• Demonstrated ability to develop business strategies and convert opportunities into revenue.
• Outstanding communication and interpersonal skills with diverse stakeholders.
• Experience using CRM systems and business analytics tools.
• Experience in Indonesia's logistics market is preferred.
• Bachelor's degree in Business, Supply Chain Management, Logistics, or related field.
• Fluency in English is essential; additional languages are advantageous.

Responsibilities

• Develop and execute account strategies to maximise revenue and market share from assigned key accounts
• Build and maintain strong, long-term relationships with senior stakeholders and decision-makers at client organisations
• Conduct regular business reviews with key clients to assess performance, identify opportunities for service expansion, and address any concerns
• Collaborate with operations, finance teams to ensure seamless service delivery and client satisfaction
• Identify and pursue new business opportunities within existing accounts, including upselling and cross-selling logistics services
• Prepare and present proposals, pricing structures, and contract terms to existing clients
• Monitor contract performance metrics, KPIs, and SLAs to ensure compliance and continuous improvement
• Provide timely and accurate reporting on account status, pipeline activity, and revenue forecasts to management
• Resolve client issues promptly and professionally, escalating complex matters when necessary
• Represent PT Kamadjaja Logistics at industry events, conferences, and networking opportunities

Skills

Key account management

Negotiation

CRM proficiency

Stakeholder management

Analytical skills

Education

Bachelor's degree in Business, Logistics, or related field

Tools

CRM systems

Analytics tools

Job description

About the role

PT Kamadjaja Logistics is seeking an experienced Key Account Manager Contract Logistics to join our dynamic team in South Jakarta, Jakarta. This is a full-time position that plays a crucial strategic role in managing and nurturing our most valuable client relationships within the contract logistics sector. As Key Account Manager, you will be responsible for driving revenue growth, ensuring exceptional service delivery, and serving as the primary point of contact for our key clients. This role is essential to maintaining our competitive advantage in the logistics and distribution industry and directly contributes to the company's expansion and profitability objectives.

Key responsibilities

• Develop and execute account strategies to maximise revenue and market share from assigned key accounts
• Build and maintain strong, long-term relationships with senior stakeholders and decision-makers at client organisations
• Conduct regular business reviews with key clients to assess performance, identify opportunities for service expansion, and address any concerns
• Collaborate with operations, finance teams to ensure seamless service delivery and client satisfaction
• Identify and pursue new business opportunities within existing accounts, including upselling and cross-selling logistics services
• Prepare and present proposals, pricing structures, and contract terms to existing clients
• Monitor contract performance metrics, KPIs, and SLAs to ensure compliance and continuous improvement
• Provide timely and accurate reporting on account status, pipeline activity, and revenue forecasts to management
• Resolve client issues promptly and professionally, escalating complex matters when necessary
• Represent PT Kamadjaja Logistics at industry events, conferences, and networking opportunities

What we're looking for

• 5+ years of experience in key account management, preferably within the contract logistics, warehousing, or distribution sector
• Proven track record of successfully managing and growing large, complex accounts
• Strong understanding of logistics operations, supply chain management, and warehousing services
• Excellent negotiation and commercial acumen with the ability to structure mutually beneficial agreements
• Demonstrated ability to develop business strategies and convert opportunities into revenue
• Outstanding communication and interpersonal skills with the ability to build rapport with diverse stakeholders
• Strong analytical and problem-solving capabilities with proficiency in using CRM systems and business analytics tools
• Ability to manage multiple priorities simultaneously whilst maintaining attention to detail
• Experience in Indonesia's logistics market and understanding of regional supply chain dynamics is preferred
• Bachelor's degree in Business, Supply Chain Management, Logistics, or a related field
• Fluency in English is essential; additional languages are advantageous