Key Account Manager

PT. TJUFOO SUKSES GLOBAL; Tangerang; On-site; IDR 50,000,000 - 70,000,000; Full time

Job summary

PT. TJUFOO SUKSES GLOBAL is seeking a results-driven Key Account Manager to nurture major accounts, expand business opportunities, and drive revenue growth across markets.

You will manage relationships with decision makers, coordinate with Sales, Marketing, Finance, and Operations teams, and lead strategic initiatives to improve market share. The role requires a Bachelor’s degree and at least four years in KAM or related roles, with strong communication, negotiation, and analytical skills.

Qualifications

• Bachelor’s degree in Business, Marketing, Management, or a related field.
• Minimum 4 years of experience in Key Account Management, Sales, Business Development, or a related role.
• Proven track record of achieving sales and revenue targets.
• Strong communication, negotiation, and relationship-building skills.
• Experienced in managing key accounts and dealing with decision makers.
• Strong analytical and problem-solving skills with the ability to identify business opportunities.
• Good understanding of sales planning, forecasting, and performance monitoring.
• Able to work cross-functionally with multiple teams.
• Target-oriented, proactive, and commercially driven.
• Willing to conduct customer visits/meetings as required.
• Good command of English is preferred.

Responsibilities

• Manage and maintain strong, professional relationships with key accounts.
• Ensure customer satisfaction and retention through regular communication and account management.
• Build relationships with key decision makers and customer stakeholders.
• Conduct regular customer meetings/visits and identify customer needs and business opportunities.
• Achieve sales and revenue targets from assigned key accounts.
• Develop new business opportunities from existing and potential customers.
• Negotiate pricing, promotions, sales programs, and commercial partnerships in accordance with company policies.
• Develop strategies to increase sales volume, product penetration, and market share.
• Prepare sales plans and forecasts for assigned key accounts.
• Monitor sales performance and take corrective actions when there is a gap against targets.
• Analyze purchasing trends, account performance, and customer growth potential.
• Prepare regular account performance reports for management.
• Handle customer complaints and ensure timely and effective resolution.
• Coordinate with Sales, Marketing, Finance, Warehouse, Logistics, and Customer Service teams to ensure smooth order, delivery, payment, and after-sales processes.
• Monitor market trends, product developments, pricing, competitor activities, and customer needs.
• Identify opportunities to expand products/services within key accounts.
• Provide market and business insights to management to support business growth.

Skills

Communication skills

Negotiation

Relationship-building

Analytical thinking

Forecasting

Cross-functional collaboration

Target-driven

English proficiency

Education

Bachelor's degree in Business/Marketing/Management

Job description

Manage and maintain strong, professional relationships with key accounts.

Ensure customer satisfaction and retention through regular communication and account management.

Build relationships with key decision makers and customer stakeholders.

Conduct regular customer meetings/visits and identify customer needs and business opportunities.

Sales & Business Development

Achieve sales and revenue targets from assigned key accounts.

Develop new business opportunities from existing and potential customers.

Negotiate pricing, promotions, sales programs, and commercial partnerships in accordance with company policies.

Develop strategies to increase sales volume, product penetration, and market share.

Prepare sales plans and forecasts for assigned key accounts.

Monitor sales performance and take corrective actions when there is a gap against targets.

Analyze purchasing trends, account performance, and customer growth potential.

Prepare regular account performance reports for management.

Customer & Internal Coordination

Handle customer complaints and ensure timely and effective resolution.

Coordinate with Sales, Marketing, Finance, Warehouse, Logistics, and Customer Service teams to ensure smooth order, delivery, payment, and after-sales processes.

Market & Competitor Analysis

Monitor market trends, product developments, pricing, competitor activities, and customer needs.

Identify opportunities to expand products/services within key accounts.

Provide market and business insights to management to support business growth.

Requirements

Bachelor’s degree in Business, Marketing, Management, or a related field.

Minimum 4 years of experience in Key Account Management, Sales, Business Development, or a related role.

Proven track record of achieving sales and revenue targets.

Strong communication, negotiation, and relationship-building skills.

Experienced in managing key accounts and dealing with decision makers.

Strong analytical and problem-solving skills with the ability to identify business opportunities.

Good understanding of sales planning, forecasting, and performance monitoring.

Able to work cross-functionally with multiple teams.

Target-oriented, proactive, and commercially driven.

Willing to conduct customer visits/meetings as required.

Good command of English is preferred.