Key Account Admin

PT Eroc Commerce Indonesia; Pluit; On-site; IDR 66,960,000 - 100,440,000; Full time

Job summary

PT Eroc Commerce Indonesia is seeking a Key Account Admin to join our team on a contract basis. Based in West Jakarta, you will act as the administrative backbone for the key account team, coordinating between clients and internal departments to keep processes accurate and well-documented.

You will manage online stores, support account operations, prepare reports for reviews, and help improve workflows. Candidates should have strong organizational and communicational skills in English, plus

Qualifications

• Strong organisational skills with the ability to manage multiple accounts and priorities simultaneously.
• Excellent written and verbal communication skills in English.
• Proficiency in Microsoft Office applications (Word, Excel: Sum, SumIF, Vlookup, PowerPoint).
• Attention to detail and accuracy in data entry and record-keeping.
• Ability to work independently whilst remaining a collaborative team member.
• Professional demeanour with strong customer service orientation.
• Problem-solving mindset with the ability to anticipate client needs and account requirements.
• Knowledge of e-commerce or commerce operations is preferred.

Responsibilities

• Managing and maintaining Online Stores
• Coordinating communication between key account managers, clients, and internal teams to facilitate smooth account operations
• Processing and tracking account-related transactions, orders, and requests with accuracy and attention to detail
• Preparing reports, presentations, and analysis documents for key account reviews and client meetings
• Supporting administrative procedures related to key account Manager
• Responding to everyday works related routine
• Ensuring data integrity across all Online platforms
• Identifying process improvements and contributing to the efficiency of account administration workflows

Skills

Organisational skills

English communication

Problem-solving mindset

Team collaboration

Customer service orientation

Attention to detail

Account management

Tools

Microsoft Office

Job description

About the role

PT Eroc Commerce Indonesia is seeking a Key Account Admin to join our team on a contract basis. This position is based in West Jakarta, Jakarta, and plays a vital role in supporting our key account management operations. As Key Account Admin, you will be the administrative backbone of our key account team, ensuring seamless coordination between clients and internal departments. This role is essential to maintaining strong client relationships and ensuring that all account activities are efficiently managed and documented.

What you’ll be doing

• Managing and maintaining Online Stores
• Coordinating communication between key account managers, clients, and internal teams to facilitate smooth account operations
• Processing and tracking account-related transactions, orders, and requests with accuracy and attention to detail
• Preparing reports, presentations, and analysis documents for key account reviews and client meetings
• Supporting administrative procedures related to key account Manager
• Responding to everyday works related routine
• Ensuring data integrity across all Online platforms
• Identifying process improvements and contributing to the efficiency of account administration workflows

What we’re looking for

• Strong organisational skills with the ability to manage multiple accounts and priorities simultaneously
• Excellent written and verbal communication skills in English
• Proficiency in Microsoft Office applications (Word, Excel: Sum, SumIF, Vlookup, etc, PowerPoint)
• Attention to detail and accuracy in data entry and record-keeping
• Ability to work independently whilst remaining a collaborative team member
• Professional demeanour with strong customer service orientation
• Problem-solving mindset with the ability to anticipate client needs and account requirements
• Knowledge of e-commerce or commerce operations is preferred

What we offer

PT Eroc Commerce Indonesia values our employees and offers a contract position with competitive remuneration. We provide a professional working environment where you can develop your administrative and account management skills. We are committed to supporting our team members and fostering a collaborative workplace culture.

About us

PT Eroc Commerce Indonesia is a dynamic enabler company operating in the Indonesian market. We are dedicated to delivering excellent service to our clients and maintaining strong, long-term business relationships. Our team is committed to professionalism, efficiency, and continuous improvement. We value reliable, detail-oriented professionals who take pride in their work and contribute to our mission of providing outstanding support to our key accounts.

Eroc Commerce started in Shenzhen, China. Main business is doing as an Ecommerce Enabler. We had been operating since June 2019. We have already open branches in Indonesia, Malaysia, Philipines and Vietnam (soon).Our goal is to be number one Enabler company in South-East Asia.