E-Commerce Admin

PT Diamulia Internusa; Batuceper; On-site; IDR 55,800,000 - 89,280,000; Full time

Job summary

PT Diamulia Internusa in Batuceper, Banten seeks an experienced E-Commerce Admin to join as a contract role. You will manage online sales platforms, handle orders, inventory, and customer inquiries, and work with marketing and logistics to enhance the customer experience.

Responsibilities include processing orders end-to-end, maintaining product data, and generating operational reports for process improvements. Strong attention to detail and excellent communication are essential.

Qualifications

• Experience in e-commerce administration or customer service roles.
• Strong administrative and organizational skills with attention to detail.
• Excellent communication and problem-solving abilities.
• Proficiency in using e-commerce platforms and related software.
• Understanding of inventory management and order fulfillment processes.

Responsibilities

• Oversee day-to-day operations of the e-commerce website and marketplaces.
• Manage orders, inventory tracking, and customer inquiries.
• Process orders from placement to shipment in a timely manner.
• Maintain accurate product information and pricing on the platform.
• Provide exceptional customer service and resolve issues.
• Collaborate with marketing and logistics to improve the customer experience and generate reports.

Skills

Administrative skills

Organizational skills

Communication

Problem-solving

E-commerce platforms

Tools

E-commerce software

Job description

About the role

We are seeking an experienced E-Commerce Admin to join our team at PT Diamulia Internusa' in Batuceper Banten. In this contract position, you will be responsible for managing and maintaining our online sales platform, ensuring efficient order processing and excellent customer service.

What you'll be doing

Overseeing the day-to-day operations of our e-commerce website & marketplaces, including order management, inventory tracking, and customer inquiries

Processing orders in a timely and accurate manner, from order placement to shipment

Maintaining accurate product information and pricing on the e-commerce platform

Providing exceptional customer service, responding to customer inquiries and resolving any issues

Collaborating with the marketing and logistics teams to improve the overall customer experience

Generating reports and analyzing data to identify areas for process improvement

What we’re looking for

Previous experience in e-commerce administration or customer service roles

Strong administrative and organizational skills with attention to detail

Excellent communication and problem-solving abilities

Proficiency in using e-commerce platforms and related software

Understanding of inventory management and order fulfillment processes

A customer-centric approach and the ability to provide high-quality service

What we offer

At PT Diamulia Internusa', we are committed to providing a supportive and rewarding work environment. In this role, you will have the opportunity to develop your skills and contribute to the growth of our e-commerce business.

About us

PT Diamulia Internusa' is a leading provider of innovative products. With a strong focus on customer satisfaction, we are dedicated to provide the best products. Our team of passionate professionals work collaboratively to deliver exceptional service to our clients.