Kaye Account Manager

DHL Global Forwarding; Tangerang; On-site; IDR 240,000,000 - 360,000,000; Full time

Job summary

DHL Global Forwarding is seeking a proactive Key Account Manager to own strategic customer relationships, grow existing accounts, and win new business opportunities. You will collaborate with customers and internal teams to deliver value and build long-term partnerships.

Responsibilities include managing key accounts, expanding opportunities, and driving a robust sales pipeline. Strong English, CRM proficiency, and a customer-centric mindset are essential for success.

Qualifications

• Bachelor’s degree in a relevant field is required; Master’s degree is an advantage.
• Minimum 2 years of relevant experience in Sales, Marketing, KAM, or related industry.
• Experience in logistics or freight forwarding is advantageous.
• Strong customer relationships, communication, negotiation and commercial skills.
• Proactive, results-driven and able to manage multiple priorities.
• Proficient English written and spoken; good computer literacy with CRM systems.
• High standards of integrity and professional ethics.

Responsibilities

• Manage and develop key customer accounts as the primary point of contact.
• Identify and win new business opportunities while expanding existing accounts.
• Drive account growth and increase share of wallet through proactive planning.
• Maintain a healthy sales pipeline to meet targets.
• Develop customer proposals, quotations, rate offers, and contracts.
• Coordinate RFI/RFP/RFQ activities and support customer implementation.
• Conduct regular account reviews with regional/sector teams on strategies.
• Translate customer expectations into clear SLAs, SOPs and ops requirements.
• Maintain accurate Sales360/CRM and quotation data.
• Foster cross-functional collaboration to deliver the right solutions.

Skills

Strong customer relationships

Communication skills

Negotiation skills

CRM familiarity

Education

Bachelor’s degree in a relevant field

Master’s degree (advantage)

Tools

CRM software

Job description

KEY ACCOUNT MANAGER

Are you passionate about building strong customer partnerships, uncovering new business opportunities, and turning relationships into sustainable growth?

We are looking for a Key Account Manager who can take ownership of strategic customer relationships, grow existing accounts, and win new business opportunities. In this role, you will work closely with customers and internal stakeholders to deliver solutions that create value and strengthen long-term partnerships.

What You’ll Do

• Manage and develop key customer accounts as the primary point of contact


• Identify and win new business opportunities while expanding business with existing customers


• Drive account growth and increase share of wallet through proactive account planning


• Build and maintain a healthy sales pipeline to achieve customer and business targets


• Develop customer proposals, quotations, rate offers, and contracts


• Coordinate RFI/RFP/RFQ activities and support effective customer implementation and operational handover


• Conduct regular account reviews and collaborate with regional and sector teams on customer strategies


• Ensure customer expectations are translated into clear SLAs, SOPs, and operational requirements


• Maintain accurate and high-quality Sales360/CRM and quotation data


• Build strong cross-functional collaboration to deliver the right solutions for customers

What We’re Looking For

• Bachelor’s degree in a relevant field; a Master’s degree is an advantage


• Minimum 2 years of relevant experience in Sales, Marketing, Key Account Management, or a related industry


• Experience in logistics or freight forwarding is an advantage


• Strong customer relationships, communication, negotiation, and commercial skills


• Proactive, results-driven, and comfortable managing multiple customer priorities


• Good command of English, both written and spoken


• Good computer literacy and confidence working with sales/CRM systems


• High standards of integrity and professional ethics

If you enjoy building meaningful customer relationships while driving business growth, we’d love to hear from you.

Join us and turn customer opportunities into lasting partnerships