Junior Project IT Support Coordinator

SeaOwl Indonesia; Batam; On-site; IDR 36,000,000 - 72,000,000; Full time

Job summary

SeaOwl Indonesia in Batam is looking for a proactive IT Support/Project Support professional to assist IT project execution and daily operations. You will liaise between users, vendors, and IT teams to ensure timely delivery and alignment with business needs.

The role covers hardware/software support, Microsoft 365, SharePoint and collaboration tools, asset management, and documentation. Fresh graduates up to 3 years are welcome to apply.

Qualifications

• Diploma or Bachelor's degree in IT-related field.
• Fresh graduates up to 3 years in IT support/operations welcomed.
• Internship or project experience is a plus.
• Basic understanding of hardware, software, Windows and networking.
• Good command of English, written and spoken.

Responsibilities

• Support IT project execution and coordination to ensure on-schedule delivery.
• Act as liaison between users, vendors, and IT teams for smooth operations.
• Provide technical support for hardware, software, networks, and Microsoft 365.
• Install, configure, maintain, and troubleshoot IT devices and systems.
• Manage user accounts, access rights, Microsoft 365, SharePoint, Teams, and OneDrive.
• Maintain IT asset inventories and tracking.
• Coordinate IT procurement, repairs, and service needs with vendors.
• Prepare project documentation, meeting minutes, and IT records.
• Support IT security policies, data backup, and compliance.
• Perform other IT operations and project-related duties as assigned.

Skills

Communication skills

Documentation

Time management

Teamwork

Problem-solving

Education

Diploma or Bachelor's Degree in Information Technology/Information Systems/Computer Science

Tools

Microsoft 365

SharePoint

Teams

OneDrive

Job description

Job Responsibilities

• Support IT project execution and coordination to ensure activities are delivered on schedule and aligned with business requirements.
• Act as the liaison between users, vendors, and IT teams to ensure smooth project and operational activities.
• Provide technical support for hardware, software, network, Microsoft 365, and other IT-related systems.
• Perform installation, configuration, maintenance, and troubleshooting of IT devices and systems.
• Manage user accounts, access rights, Microsoft 365, SharePoint, Teams, and related services.
• Maintain IT asset inventories, including asset registration, distribution, and tracking.
• Coordinate with vendors regarding IT procurement, repairs, and service requirements.
• Prepare and maintain project documentation, reports, meeting minutes, and IT administrative records.
• Support the implementation of IT security policies, data backup processes, and compliance requirements.
• Perform other IT operational and project-related duties as assigned.

Requirements

• Diploma or Bachelor's Degree in Information Technology, Information Systems, Computer Science, or a related field.
• Fresh graduates up to 3 years of experience in IT Support, IT Operations, or IT Project Support are welcome to apply.
• Internship experience or involvement in IT projects will be an advantage.
• Basic understanding of computer hardware, software, Windows operating systems, and networking.
• Basic knowledge of Microsoft 365, SharePoint, Teams, and OneDrive.
• Ability to troubleshoot devices, applications, and basic network issues effectively.
• Proficient in Microsoft Office, especially Excel, Word, and PowerPoint.
• Strong communication, coordination, and documentation skills.
• Good analytical, problem-solving, and time-management abilities.
• Able to work independently as well as collaboratively within a team.
• Good command of English, both written and spoken.