Junior Product Operations Associate

StraitsX; Jakarta Pusat; On-site; IDR 66,960,000 - 100,440,000; Full time

Job summary

StraitsX is seeking a Junior Associate - Operations to perform daily settlement and processing for standard fiat and blockchain-based transactions. You will work under supervision to manage reconciliations, logs, and escalate issues with context.

This role requires attention to detail, strong communication, and willingness to rotate shifts, including weekends and holidays. You will use AI tools and templates to streamline tasks and contribute to team OKRs in a fast-paced fintech environment in

Qualifications

• Diploma or Bachelor's degree required, 02 years in financial operations or fintech.
• Strong attention to detail and accurate records.
• Excellent written and verbal communication.
• Willing to work rotating shifts, including weekends/holidays.
• Familiar with AI tools to improve efficiency.

Responsibilities

• Execute routine daily settlement and processing for fiat and blockchain-based transaction queues.
• Perform accurate daily reconciliations and maintain transaction logs.
• Monitor transaction queues to meet daily SLA cut-offs.
• Identify processing errors and escalate with context.
• Leverage AI tools and templates to streamline tasks.
• Maintain clear communication with peers and stakeholders.
• Contribute to team OKRs and initiatives.

Skills

Attention to detail

Communication skills

Collaboration

Problem solving

Adaptability

Education

Diploma or Bachelor\u2019s degree

Tools

ChatGPT

Gemini

Claude

Spreadsheets

Job description

As a Junior Associate - Operations, you will perform daily shift operations to ensure the accurate and smooth settlement of routine fiat and blockchain-based transactions. Working under direct supervision, you will manage daily reconciliations, maintain operational logs, elevate errors promptly, and utilize modern tools and AI to keep workflows efficient. This role requires resourcefulness, problem-solving skills, and the ability to thrive in a fast-paced, highly-regulated environment.

What You Will Do

• Execute routine daily settlement and processing for standard fiat and blockchain-based transaction queues.
• Perform accurate daily reconciliations and maintain meticulous transaction logs.
• Monitor transaction queues to meet daily SLA cut-offs and prevent backlogs.
• Identify processing errors or system glitches promptly and elevate them with detailed context.
• Leverage approved AI tools, templates, and software to streamline individual tasks and daily outputs.
• Maintain clear and timely communication with peers and immediate stakeholders.
• Contribute to team OKRs and initiatives.

What We Are Looking For

• Diploma or Bachelor's degree, with 0-2 years of experience in financial operations, banking, payments, fintech, or other fast-paced operational environments.
• Strong attention to detail with the ability to maintain accurate records, identify operational discrepancies, and ensure timely issue escalation.
• Excellent written and verbal communication skills, with the ability to collaborate effectively across teams in a high-volume, SLA-driven environment.
• Willingness to work rotating shifts, including weekends, public holidays, and evening schedules, while adapting to changing operational priorities.
• Tech-savvy with a willingness to leverage productivity and AI tools (e.g., ChatGPT, Gemini, Claude) to improve efficiency; familiarity with customer support platforms and spreadsheets is an advantage.
• Eagerness to learn and grow, with a foundational understanding of blockchain, stablecoins, or digital asset operations considered a plus.