Fintech Product Ops Associate (Contract)

StraitsX; Jakarta Pusat; On-site; IDR 66,960,000 - 133,920,000; Full time

Job summary

StraitsX is seeking a Junior Product Operations Associate (Contract Role) in Jakarta to handle daily settlement and reconciliation tasks for fiat and blockchain transactions. You will work under supervision, maintain logs, and use AI tools to improve efficiency while complying with regulatory requirements.

You should have a diploma or degree and 0–2 years in financial operations or fintech, excellent communication, and readiness to rotate shifts.

Qualifications

• Diploma or Bachelor's degree required; 0–2 years in financial operations, banking, payments, fintech, or fast-paced operations.
• Strong attention to detail to maintain accurate records and identify discrepancies.
• Excellent written and verbal communication, able to collaborate across teams in a high-volume, SLA-driven environment.
• Willingness to work rotating shifts, including weekends and evenings, with flexible priorities.
• Proficiency with AI tools and productivity software to improve efficiency.

Responsibilities

• Execute routine daily settlement and processing for fiat and blockchain-based transaction queues.
• Perform accurate daily reconciliations and maintain transaction logs.
• Monitor queues to meet daily SLA cut-offs and prevent backlogs.
• Identify processing errors or system glitches and escalate with context.
• Leverage AI tools and templates to streamline tasks and outputs.
• Maintain clear and timely communication with peers and stakeholders.
• Contribute to team OKRs and initiatives.

Skills

Attention to detail

Communication skills

Problem-solving

Team collaboration

Willingness to learn

Education

Diploma or Bachelor's degree

Tools

ChatGPT

Gemini

Claude

Job description

StraitsX is seeking a Junior Product Operations Associate (Contract Role) in Jakarta to handle daily settlement and reconciliation tasks for fiat and blockchain transactions. You will work under supervision, maintain logs, and use AI tools to improve efficiency while complying with regulatory requirements.

You should have a diploma or degree and 0–2 years in financial operations or fintech, excellent communication, and readiness to rotate shifts.