Junior Product Operations Associate (Contract Role)

StraitsX; Jakarta Pusat; On-site; IDR 66,960,000 - 133,920,000; Full time

Job summary

StraitsX is seeking a Junior Product Operations Associate (Contract Role) in Jakarta to handle daily settlement and reconciliation tasks for fiat and blockchain transactions. You will work under supervision, maintain logs, and use AI tools to improve efficiency while complying with regulatory requirements.

You should have a diploma or degree and 0–2 years in financial operations or fintech, excellent communication, and readiness to rotate shifts.

Qualifications

• Diploma or Bachelor's degree required; 0–2 years in financial operations, banking, payments, fintech, or fast-paced operations.
• Strong attention to detail to maintain accurate records and identify discrepancies.
• Excellent written and verbal communication, able to collaborate across teams in a high-volume, SLA-driven environment.
• Willingness to work rotating shifts, including weekends and evenings, with flexible priorities.
• Proficiency with AI tools and productivity software to improve efficiency.

Responsibilities

• Execute routine daily settlement and processing for fiat and blockchain-based transaction queues.
• Perform accurate daily reconciliations and maintain transaction logs.
• Monitor queues to meet daily SLA cut-offs and prevent backlogs.
• Identify processing errors or system glitches and escalate with context.
• Leverage AI tools and templates to streamline tasks and outputs.
• Maintain clear and timely communication with peers and stakeholders.
• Contribute to team OKRs and initiatives.

Skills

Attention to detail

Communication skills

Problem-solving

Team collaboration

Willingness to learn

Education

Diploma or Bachelor's degree

Tools

ChatGPT

Gemini

Claude

Job description

Junior Product Operations Associate (Contract Role)

About the Role

As a Junior Associate - Operations, you will perform daily shift operations to ensure the accurate and smooth settlement of routine fiat and blockchain-based transactions. Working under direct supervision, you will manage daily reconciliations, maintain operational logs, escalate errors promptly, and utilize modern tools and AI to keep workflows efficient. This role requires resourcefulness, problem-solving skills, and the ability to thrive in a fast-paced, highly-regulated environment.

What You Will Do

• Execute routine daily settlement and processing for standard fiat and blockchain-based transaction queues.
• Perform accurate daily reconciliations and maintain meticulous transaction logs.
• Monitor transaction queues to meet daily SLA cut-offs and prevent backlogs.
• Identify processing errors or system glitches promptly and raise them with detailed context.
• Leverage approved AI tools, templates, and software to streamline individual tasks and daily outputs.
• Maintain clear and timely communication with peers and immediate stakeholders.
• Contribute to team OKRs and initiatives.

What We Are Looking For

• Diploma or Bachelor's degree, with 0-2 years of experience in financial operations, banking, payments, fintech, or other fast-paced operational environments.
• Strong attention to detail with the ability to maintain accurate records, identify operational discrepancies, and ensure timely issue escalation.
• Excellent written and verbal communication skills, with the ability to collaborate effectively across teams in a high-volume, SLA-driven environment.
• Willingness to work rotating shifts, including weekends, public holidays, and evening schedules, while adapting to changing operational priorities.
• Tech-savvy with a willingness to leverage productivity and AI tools (e.g., ChatGPT, Gemini, Claude) to improve efficiency; familiarity with customer support platforms and spreadsheets is an advantage.
• Eagerness to learn and grow, with a foundational understanding of blockchain, stablecoins, or digital asset operations considered a plus.