Product Operations Associate

Quiet Capital; Jakarta Pusat; On-site; IDR 120,000,000 - 240,000,000; Full time

Job summary

Quiet Capital is seeking an Associate - Operations to manage complex workflows across corporate treasury, swap routing, and high-value disbursements. You will troubleshoot discrepancies and maintain core processes, leveraging AI and automation to boost efficiency.

The role suits resourceful, detail-oriented professionals with experience in crypto/Web3 or banking operations, and willingness to work rotating shifts in a fast-paced, regulated environment.

Qualifications

• 2-4 years of hands-on operations experience within crypto/Web3, corporate treasury, settlements, payments, or banking operations.
• Solid understanding of fiat payment rails, stablecoin mechanics, liquidity management, and blockchain transaction tracking.
• Proficiency in Google Sheets or Microsoft Excel, with demonstrated experience using AI tools such as Gemini or ChatGPT, or macros/scripts, to streamline workflows.
• Strong problem-solving skills, with the ability to conduct root-cause investigations into operational issues before escalating when necessary.
• Strong attention to detail, with the ability to follow procedures accurately and document findings clearly.
• Good communication and stakeholder management skills, including the ability to collaborate across teams in time-sensitive situations.

Responsibilities

• Execute complex corporate treasury, market-making, high-value disbursement, and swap-routing workflows within defined SLA timelines.
• Investigate and troubleshoot ledger mismatches, network delays, banking breaks, and other operational discrepancies independently.
• Build, refine, and champion the use of AI prompts, spreadsheet models, macros, or scripts to reduce manual operational work and improve team productivity.
• Maintain core SOPs, develop troubleshooting runbooks, and support the onboarding and knowledge sharing of junior team members.
• Communicate operational updates clearly and promptly with internal cross-functional teams and external trading counterparties.
• Collaborate closely with Operations, Product, Compliance, and other stakeholders to resolve product and operational issues, while providing feedback to improve tools and processes.

Skills

Crypto/Web3 operations

Treasury & settlements

Excel/Google Sheets

AI tools & automation

Analytical problem solving

Stakeholder communication

Shift work readiness

Tools

Macros/scripts

Job description

About the Role

As an Associate - Operations, you will manage complex operational workflows across corporate treasury, swap routing, and high-value disbursements. You will work with growing independence to troubleshoot operational discrepancies, maintain core processes and SOPs, and leverage AI and automation tools to improve efficiency and productivity.

This role is ideal for someone who is resourceful, detail-oriented, and comfortable solving problems in a fast-paced, highly regulated environment.

What You Will Do

• Execute complex corporate treasury, market-making, high-value disbursement, and swap-routing workflows within defined SLA timelines.
• Investigate and troubleshoot ledger mismatches, network delays, banking breaks, and other operational discrepancies independently.
• Build, refine, and champion the use of AI prompts, spreadsheet models, macros, or scripts to reduce manual operational work and improve team productivity.
• Maintain core SOPs, develop troubleshooting runbooks, and support the onboarding and knowledge sharing of junior team members.
• Communicate operational updates clearly and promptly with internal cross-functional teams and external trading counterparties.
• Collaborate closely with Operations, Product, Compliance, and other stakeholders to resolve product and operational issues, while providing feedback to improve tools and processes.

What We Are Looking For

• 2-4 years of hands-on operations experience within crypto/Web3, corporate treasury, settlements, payments, or banking operations.
• Solid understanding of fiat payment rails, stablecoin mechanics, liquidity management, and blockchain transaction tracking.
• Proficiency in Google Sheets or Microsoft Excel, with demonstrated experience using AI tools such as Gemini or ChatGPT, or macros/scripts, to streamline individual or team workflows.
• Strong problem-solving skills, with the ability to conduct root-cause investigations into operational issues before escalating when necessary.
• Strong attention to detail, with the ability to follow procedures accurately and document findings clearly.
• Good communication and stakeholder management skills, including the ability to elevate effectively and collaborate across teams in time-sensitive situations.
• Willingness to work on a rotating shift schedule, including weekends, public holidays, and evening shifts.
• Previous experience working in shift-based, SLA-driven, or high-volume operational environments is a plus.
• An intellectually curious mindset with a strong willingness to learn, improve, and continuously find better ways of working is a plus.