Product Operations Associate

StraitsX; Jakarta Pusat; On-site; IDR 180,000,000 - 280,000,000; Full time

Job summary

StraitsX in Jakarta is seeking an Associate - Operations to manage complex workflows across corporate treasury, swap routing, and high-value disbursements. You will troubleshoot operational discrepancies and improve core processes using AI and automation.

The role suits a resourceful, detail-oriented professional who thrives in a fast-paced, regulated environment and is comfortable working in rotating shifts. Collaboration with multiple teams is essential.

Qualifications

• 2–4 years of hands-on operations experience in crypto/Web3 or related financial domains.
• Solid understanding of fiat rails, stablecoins, liquidity, and blockchain transaction tracking.
• Proficiency with spreadsheets and AI tooling to streamline workflows.
• Strong root-cause analysis and documentation skills.
• Excellent communication and cross-team collaboration abilities.
• Willingness to work rotating shifts, including weekends and holidays.
• Experience in SLA-driven, high-volume operations is a plus.
• A curious mindset with a passion for continuous improvement.

Responsibilities

• Execute complex treasury, market-making, disbursement, and swap-routing workflows on SLA timelines.
• Investigate ledger mismatches, delays, and banking breaks independently.
• Develop AI prompts, macros, or scripts to reduce manual work.
• Maintain SOPs, runbooks, and onboard junior team members.
• Provide clear operational updates to internal and external stakeholders.
• Collaborate with Operations, Product, Compliance, and other functions to resolve issues.

Skills

Crypto operations

Analytical problem solving

Attention to detail

Stakeholder communication

Willingness to rotate shifts

Tools

Google Sheets / Excel

AI tools (Gemini / ChatGPT)

Job description

As an Associate - Operations, you will manage complex operational workflows across corporate treasury, swap routing, and high-value disbursements. You will work with growing independence to troubleshoot operational discrepancies, maintain core processes and SOPs, and leverage AI and automation tools to improve efficiency and productivity.

This role is ideal for someone who is resourceful, detail-oriented, and comfortable solving problems in a fast-paced, highly regulated environment.

What You Will Do

• Execute complex corporate treasury, market-making, high-value disbursement, and swap-routing workflows within defined SLA timelines.
• Investigate and troubleshoot ledger mismatches, network delays, banking breaks, and other operational discrepancies independently.
• Build, refine, and champion the use of AI prompts, spreadsheet models, macros, or scripts to reduce manual operational work and improve team productivity.
• Maintain core SOPs, develop troubleshooting runbooks, and support the onboarding and knowledge sharing of junior team members.
• Communicate operational updates clearly and promptly with internal cross-functional teams and external trading counterparties.
• Collaborate closely with Operations, Product, Compliance, and other stakeholders to resolve product and operational issues, while providing feedback to improve tools and processes.

What We Are Looking For

• 2-4 years of hands-on operations experience within crypto/Web3, corporate treasury, settlements, payments, or banking operations.
• Solid understanding of fiat payment rails, stablecoin mechanics, liquidity management, and blockchain transaction tracking.
• Proficiency in Google Sheets or Microsoft Excel, with demonstrated experience using AI tools such as Gemini or ChatGPT, or macros/scripts, to streamline individual or team workflows.
• Strong problem-solving skills, with the ability to conduct root-cause investigations into operational issues before escalating when necessary.
• Strong attention to detail, with the ability to follow procedures accurately and document findings clearly.
• Good communication and stakeholder management skills, including the ability to upscale effectively and collaborate across teams in time-sensitive situations.
• Willingness to work on a rotating shift schedule, including weekends, public holidays, and evening shifts.
• Previous experience working in shift-based, SLA-driven, or high-volume operational environments is a plus.
• An intellectually curious mindset with a strong willingness to learn, improve, and continuously find better ways of working is a plus.