Product Operations Associate

StraitsX; Jakarta Utara; On-site; IDR 167,400,000 - 312,480,000; Full time

Job summary

StraitsX in Jakarta is seeking an Associate - Operations to manage complex workflows across treasury, swap routing, and high-value disbursements. You will troubleshoot discrepancies, maintain SOPs, and leverage AI tools to improve efficiency.

The role suits someone resourceful, detail-oriented, and comfortable in a fast-paced, regulated environment with rotating shifts, including evenings and weekends.

Qualifications

• 2–4 years of hands-on operations experience in crypto/Web3, treasury, settlements, payments, or banking.
• Solid understanding of fiat payment rails, stablecoins, liquidity management, and blockchain tracking.
• Experience using AI tools or macros to streamline workflows.

Responsibilities

• Execute complex treasury, market-making, disbursement, and swap-routing workflows within SLA timelines.
• Investigate ledger mismatches, network delays, and other operational discrepancies independently.
• Build and refine AI prompts, spreadsheets, macros to reduce manual work and boost productivity.
• Maintain SOPs, create troubleshooting runbooks, and onboard junior team members.
• Communicate updates with cross-functional teams and external counterparties.
• Collaborate with Operations, Product, Compliance and other stakeholders to resolve issues.

Skills

Operations experience

Crypto/Web3

AI tools

Spreadsheet skills

Root-cause analysis

Attention to detail

Stakeholder management

Shift work

Tools

Google Sheets

Microsoft Excel

Macros/Scripts

Job description

As an Associate - Operations, you will manage complex operational workflows across corporate treasury, swap routing, and high-value disbursements. You will work with growing independence to troubleshoot operational discrepancies, maintain core processes and SOPs, and leverage AI and automation tools to improve efficiency and productivity.

This role is ideal for someone who is resourceful, detail-oriented, and comfortable solving problems in a fast-paced, highly regulated environment.

What You Will Do

• Execute complex corporate treasury, market-making, high-value disbursement, and swap-routing workflows within defined SLA timelines.
• Investigate and troubleshoot ledger mismatches, network delays, banking breaks, and other operational discrepancies independently.
• Build, refine, and champion the use of AI prompts, spreadsheet models, macros, or scripts to reduce manual operational work and improve team productivity.
• Maintain core SOPs, develop troubleshooting runbooks, and support the onboarding and knowledge sharing of junior team members.
• Communicate operational updates clearly and promptly with internal cross-functional teams and external trading counterparties.
• Collaborate closely with Operations, Product, Compliance, and other stakeholders to resolve product and operational issues, while providing feedback to improve tools and processes.

What We Are Looking For

• 2-4 years of hands-on operations experience within crypto/Web3, corporate treasury, settlements, payments, or banking operations.
• Solid understanding of fiat payment rails, stablecoin mechanics, liquidity management, and blockchain transaction tracking.
• Proficiency in Google Sheets or Microsoft Excel, with demonstrated experience using AI tools such as Gemini or ChatGPT, or macros/scripts, to streamline individual or team workflows.
• Strong problem-solving skills, with the ability to conduct root-cause investigations into operational issues before escalating when necessary.
• Strong attention to detail, with the ability to follow procedures accurately and document findings clearly.
• Good communication and stakeholder management skills, including the ability to elevate effectively and collaborate across teams in time-sensitive situations.
• Willingness to work on a rotating shift schedule, including weekends, public holidays, and evening shifts.
• Previous experience working in shift-based, SLA-driven, or high-volume operational environments is a plus.
• An intellectually curious mindset with a strong willingness to learn, improve, and continuously find better ways of working is a plus.