IT Helpdesk Support Technician — First‑Line

Pt Anugrah Indo Mandiri; Jawa Barat; On-site; IDR 44,640,000 - 89,280,000; Full time

Job summary

Pt Anugrah Indo Mandiri is seeking a reliable and technically skilled Junior IT Support Technician to join our client’s team in Tangerang. You will provide first-level helpdesk support to internal users, respond to tickets, diagnose common IT issues, and escalate complex problems as needed.

The ideal candidate has hands-on experience in IT support, is proficient with Windows and macOS, and enjoys guiding users through technical solutions in a busy environment.

Qualifications

• Proven experience in an IT support or helpdesk role.
• Proficiency with Windows and macOS operating systems.

Responsibilities

• Respond to and manage helpdesk tickets, prioritizing and resolving issues promptly.
• Provide technical assistance for hardware, software, and network-related problems.
• Install, configure, and maintain computer systems, printers, and peripherals.
• Guide users through step-by-step solutions to technical issues.
• Document all support activities, resolutions, and system configurations.
• Collaborate with senior IT staff on system upgrades and maintenance projects.

Skills

IT helpdesk experience

Windows

macOS

Ticketing system

Job description

Pt Anugrah Indo Mandiri is seeking a reliable and technically skilled Junior IT Support Technician to join our client’s team in Tangerang. You will provide first-level helpdesk support to internal users, respond to tickets, diagnose common IT issues, and escalate complex problems as needed.

The ideal candidate has hands-on experience in IT support, is proficient with Windows and macOS, and enjoys guiding users through technical solutions in a busy environment.