It Support (Lampung)

Japfa; Indonesia; Hybrid; IDR 66,960,000 - 100,440,000; Full time

Benefits offered by this job

Competitive salary

Health benefits

Training & certifications

Hybrid work model

Job summary

Japfa is seeking a skilled Helpdesk Support Technician to join its IT support team in Bandar Lampung. The role involves first-line technical support, resolving hardware, software, and network issues, with hybrid work options and emphasis on user productivity.

The ideal candidate has strong troubleshooting skills, good communication, and a customer-focused approach, with opportunities for IT certifications and growth within the team.

Qualifications

• Proven experience as a Helpdesk Technician or similar IT support role.
• Strong knowledge of computer hardware, operating systems (Windows, macOS).
• Experience with network troubleshooting and support.
• Excellent problem-solving and diagnostic skills.
• Good communication and customer service abilities.
• Technical certifications (e.g., CompTIA A+) are a plus.

Responsibilities

• Respond to and resolve technical support requests from users via phone, email, or ticketing system.
• Install, configure, and maintain computer hardware, software, and peripherals.
• Diagnose and troubleshoot network connectivity and software application problems.
• Provide remote and on-site technical assistance to users in Bandar Lampung.
• Maintain accurate records of IT assets and support activities.
• Escalate unresolved issues to senior IT staff or external vendors as needed.

Skills

Helpdesk support

Hardware & software troubleshooting

Network troubleshooting

Windows/macOS knowledge

Customer service

Tools

Ticketing system

Job description

Helpdesk Support Technician - Bandar Lampung

Our client is seeking a skilled Helpdesk Support Technician to join their IT support team based in Bandar Lampung, Lampung . You will be responsible for providing first-level technical support to end-users, resolving hardware, software, and network issues efficiently. This role is critical in ensuring smooth IT operations for the company, minimizing downtime, and maintaining user productivity. The ideal candidate has a strong technical aptitude, excellent troubleshooting skills, and a commitment to providing outstanding technical assistance in a hybrid work setting.

Key Responsibilities

• Respond to and resolve technical support requests from users via phone, email, or ticketing system.
• Install , configure, and maintain computer hardware, software, and peripherals.
• Diagnose and troubleshoot network connectivity and software application problems.
• Provide remote and on-site technical assistance to users in Bandar Lampung .
• Maintain accurate records of IT assets and support activities.
• Escalate unresolved issues to senior IT staff or external vendors as needed.

Requirements

• Proven experience as a Helpdesk Technician or similar IT support role.
• Strong knowledge of computer hardware, operating systems (Windows, macOS), and common software applications.
• Experience with network troubleshooting and support.
• Excellent problem-solving and diagnostic skills.
• Good communication and customer service abilities.
• Technical certifications (e.g., CompTIA A+) are a plus.

Benefits

• Competitive salary and potential for overtime pay.
• Comprehensive health and wellness benefits.
• Opportunities for professional IT certifications and training.
• A dynamic work environment with exposure to various technologies in Lampung .
• Hybrid work model offering a balance between office and remote work.