Head Of Business Development - Logistics Partnerships

Pt Transcon Indonesia

Surabaya ꦱꦸꦫꦧꦪ

On-site

IDR 600,000,000 - 1,000,000,000

Full time

6 days ago

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Benefits offered by this job

Competitive salary & bonuses

Company car & fuel allowance

Comprehensive health insurance

International travel opportunities &成长

Autonomy in a dynamic work environment

Retirement savings plan

Employee assistance program

Job summary

Kuehne + Nagel is recruiting for a National Project Logistics Customer Excellence Manager in Surabaya, East Java. You will lead operations, drive customer excellence, and manage financial performance while developing a capable team and maintaining strong client relationships.

The role emphasizes end-to-end project logistics, onboarding new business, and cross-functional collaboration to support growth and profitability across national operations.

Qualifications

Strong experience in project logistics operations and customer service management.
Experience managing P&L, financial reporting, profitability, and business performance targets.
Proven leadership and team development experience.
Based in or willing to relocate to Surabaya, East Java, ID.

Responsibilities

Identify and pursue opportunities within project logistics and customer excellence in Surabaya, East Java.
Lead Operations & Customer Excellence to maintain high service standards and efficiency.
Oversee P&L, financial reporting, profitability, and minimum margins.
Drive onboarding of new business and ensure profitability objectives are met.
Monitor staffing, system updates, and KPI implementation.
Build relationships with customers and manage escalations.
Lead and develop the team with mentorship and growth.
Collaborate with national and corporate teams to support strategy.

Skills

Leadership

P&L management

Stakeholder management

Customer service management

People development

Negotiation

Education

Bachelor's degree

Job description

National Project Logistics Customer Excellence Manager

Posted 1 day ago

Job Description

It's more than a job In an administrative role at Kuehne+Nagel, tasks such as managing office operations or coordinating schedules certainly contribute to your team's success, but they also provide meaningful moments for people around the world. Because your attention to detail supports your colleagues to perform at their best, such as ensuring the timely and seamless transport of hearing aids and advanced medical devices that change lives. At Kuehne+Nagel, our work contributes to more than we imagine.

How you create impact

Lead Operations & Customer Excellence: Ensure consistently high customer service standards, operational efficiency, and continuous improvement across Project Logistics Operations and Customer Service.
Manage Financial Performance: Take ownership of Project Logistics P&L, achieve NPII targets, maintain accurate financial reporting, and establish minimum profitability margins.
Drive Customer Onboarding: Oversee the implementation of new business, ensuring customer requirements are met and agreed profitability objectives are achieved.
Monitor Operational Performance: Ensure appropriate staffing levels, accurate and timely system updates, and effective implementation and monitoring of customer KPIs.
Build Customer Relationships: Strengthen customer engagement and retention through regular customer reviews, proactive issue resolution, and effective management of escalations.
Lead & Develop the Team: Build and manage an independent team, provide leadership and guidance, and support talent development and mentoring.
Collaborate Across Functions: Work closely with national and corporate Project Logistics teams, Sales and Marketing, and other functional stakeholders to support customer strategies and business growth.

What we would like you to bring

Strong experience in project logistics operations and customer service management.
Proven capability in operational leadership, team management, and people development.
Experience managing P&L, financial reporting, profitability, and business performance targets.
A strong customer-centric mindset, with the ability to manage customer relationships, KPIs, onboarding, and escalations.
A continuous improvement mindset, with the ability to identify operational efficiencies and implement effective solutions.
Strong stakeholder management and collaboration skills across multiple business units and functional teams.

What's in it for you

The opportunity to lead and shape customer excellence across Project Logistics operations at a national level.
A leadership role combining operational management, financial accountability, customer engagement, and team development.
The opportunity to drive continuous improvement and contribute directly to customer satisfaction and business profitability.

Kuehne + Nagel is an equal employment/affirmative action employer. If you require an accommodation for any part of the online application process due to a disability, please contact the Employee Services HR Help Desk at during the hours of 8:00am - 5:00pm EST; Monday through Friday or via e‑mail at: with the nature of your request. We will answer your inquiry within 24 hours.

About the Role

Our client, a rapidly expanding logistics and supply chain solutions provider, is actively seeking a dynamic Business Development Manager to spearhead growth initiatives in Surabaya, East Java, ID. This pivotal role involves identifying new market opportunities, forging strategic partnerships, and driving revenue through innovative business development strategies. You will play a crucial part in expanding our client's footprint across the region, developing bespoke solutions for a diverse clientele. The ideal candidate will possess a keen understanding of the logistics industry, strong commercial acumen, and a proven ability to close significant deals. This position offers an excellent opportunity to shape the future growth of a forward‑thinking company and make a tangible impact. We are looking for a results‑oriented professional with a passion for building relationships and creating value within the supply chain sector. The successful candidate will be adept at navigating complex business landscapes and translating client needs into actionable solutions.

Key Responsibilities

Identify and pursue new business opportunities within the logistics and supply chain sector in Surabaya, East Java, ID region.
Develop and execute comprehensive business development strategies to achieve ambitious revenue and market share goals.
Build and maintain strong relationships with potential clients, partners, and key stakeholders.
Negotiate and close complex service agreements and partnership deals.
Conduct market research to identify emerging trends, competitive activities, and potential new service offerings.
Collaborate with internal teams, including operations and sales, to ensure successful service delivery and client satisfaction.
Prepare and deliver compelling presentations and proposals to prospective clients and partners.
Manage the entire business development lifecycle from lead generation to deal closure.

Requirements

Bachelor's degree in Business, Logistics, Supply Chain Management, or a related field.
Minimum of 6 years of experience in business development, sales, or a similar role within the logistics industry.
Proven track record of successfully developing new business and exceeding targets.
Excellent understanding of supply chain operations and logistics services.
Strong negotiation, communication, and interpersonal skills.
Ability to analyze market data and identify strategic opportunities.
Proficiency in Bahasa Indonesia; English proficiency is a strong advantage.
Based in or willing to relocate to Surabaya, East Java, ID.

Benefits