Junior IT Support Officer (Remote)

The Elitejob; Indonesia; Remote; IDR 576,321,422 - 823,316,318; Full time

Benefits offered by this job

100% remote work

Competitive entry-level salary

Flexible working hours

Career growth opportunities

Access to online learning platforms

Supportive team culture

Paid time off and sick leave

Job summary

A dynamic global company is seeking a detail-oriented Junior IT Support Officer to join their remote team. This entry-level role involves troubleshooting software and hardware issues, providing technical support, and maintaining systems. Ideal candidates have strong communication skills and a basic knowledge of operating systems. Benefits include flexible working hours, remote work, and career growth opportunities.

Qualifications

• 0–2 years of experience in IT support or helpdesk roles.
• Recent graduates with relevant certifications are encouraged to apply.

Responsibilities

• Provide first-line remote technical support to internal employees.
• Troubleshoot software, hardware, OS, and network issues.
• Log support interactions in the ticketing system.
• Install, configure, and maintain computer systems.
• Collaborate with senior IT staff for escalations.

Skills

Strong communication skills

Basic knowledge of operating systems

Familiarity with cloud-based tools

Understanding of IT service management practices

Ability to follow technical documentation

Strong problem-solving mindset

Job description

Job Summary

The Elite Job is seeking a detail-oriented and tech-savvy Junior IT Support Officer (Remote) to join our growing global team. As an integral part of our IT support operations, you will be the first point of contact for technical assistance within the organization. You will troubleshoot software and hardware issues, support remote employees, maintain systems, and escalate unresolved queries to higher-level support staff. This is a fantastic entry-level opportunity for someone passionate about IT and eager to build a long-term career in tech support.

Key Responsibilities

• Provide first-line remote technical support to internal employees via chat, email, or phone.

• Troubleshoot issues related to software, hardware, operating systems, and networks.

• Log all support interactions in the ticketing system and follow up to ensure resolution.

• Install, configure, and maintain basic computer systems and software applications.

• Assist in maintaining IT documentation and knowledge bases.

• Collaborate with senior IT staff for escalations and complex technical problems.

• Support end-user access and permissions, including password resets and user account maintenance.

• Monitor system performance and report anomalies or irregularities to the IT Manager.

Required Skills and Qualifications

• Strong communication skills with the ability to explain technical terms in simple language.

• Basic knowledge of operating systems (Windows/macOS/Linux).

• Familiarity with cloud-based tools (e.g., Microsoft 365, Google Workspace).

• Understanding of IT service management practices (e.g., ticketing systems like Zendesk, Freshdesk, or Jira).

• Ability to follow technical documentation and standard procedures.

• Strong problem-solving mindset and willingness to learn.

Experience

• 0–2 years of experience in an IT support, helpdesk, or technical assistance role.

• Recent graduates with relevant certifications or internships are encouraged to apply.

Working Hours

• Full-time position

• Flexible schedule between 9:00 AM – 6:00 PM based on your local time zone

• Some availability may be required during peak service hours or emergencies

Knowledge, Skills, and Abilities

• Basic understanding of networking principles (IP addresses, DNS, VPN, etc.)

• Ability to multitask and manage time efficiently

• Adaptability to various tools, platforms, and software

• A collaborative spirit and eagerness to work in a remote team environment

• Willingness to take initiative and seek continuous improvement

Benefits

• 100% remote work – work from anywhere

• Competitive entry-level salary

• Flexible working hours

• Career growth and professional development opportunities

• Access to online learning platforms and IT certifications

• Supportive and inclusive team culture

• Paid time off, sick leave, and public holiday allowance

• Employee wellness initiatives

Why Join The Elite Job?

At The Elite Job, we are more than just a company – we are a dynamic and forward-thinking team that empowers talent from around the world. We invest in our employees through career development programs, continuous learning, and a workplace culture built on trust, flexibility, and innovation. If you are passionate about IT, love solving problems, and are looking to launch a tech career with a supportive team, this is the role for you.

How to Apply

Interested candidates are invited to submit their updated resume along with a brief cover letter explaining their interest in the position.
Apply now via our careers page or email your application to us with the subject line Junior IT Support Officer Application.