Jakarta Fintech Operations Leader — Scale & SOPs

PT Talenta Eksekutif Asia; Depok; On-site; IDR 450,000,000 - 900,000,000; Full time

Job summary

PT Talenta Eksekutif Asia is seeking an Operations Manager to lead and optimize end-to-end operations for a rapidly growing fintech platform in Jakarta, Indonesia. You will report to the CEO and oversee cross-functional execution across Sales, Product, Technology, Finance and Customer Support to ensure scalable, compliant and efficient business processes.

The role emphasizes SOP design, workflow improvements, budget management, and building a high-performance team.

Qualifications

• Bachelor's Degree in Business Administration, Management, Operations Management, Industrial Engineering, or related disciplines.
• Minimum 5 years of managerial experience leading and scaling operations in fintech, SaaS, or high-growth tech environments.
• Experience leading cross-functional operational teams and implementing operational excellence initiatives.
• Strong understanding of process design, workflow optimization, SOP development, and business process improvement.
• Proven ability to manage budgets, resource planning, and cost-efficiency programs.
• Excellent project management, organizational planning, and execution capabilities.
• Strong analytical, problem-solving, and decision-making skills with risk awareness.
• Excellent leadership and stakeholder management and communication.
• Professional proficiency in Mandarin for business reporting and English for cross-functional collaboration.

Responsibilities

• Lead and oversee end-to-end business operations to ensure efficient daily execution and organizational scalability.
• Design, implement, maintain, and continuously improve SOPs and workflow frameworks.
• Build, manage, coach, and develop high-performing operations teams while promoting accountability and excellence.
• Collaborate with Sales, Product, Technology, Finance, and Customer Support to align execution with business objectives.
• Monitor performance, identify inefficiencies, and implement continuous improvement initiatives.
• Develop operational strategies to improve productivity, service quality, and customer experience.
• Manage departmental budgets and implement cost-optimization initiatives.
• Identify risks and bottlenecks and implement sustainable solutions.
• Prepare operational reports and performance metrics for executive management.
• Develop scalable structures to support long-term growth.

Skills

Leadership

Operational leadership

Cross-functional collaboration

Analytical thinking

Problem-solving

Communication

Education

Bachelor's Degree in Business Administration or related field

Job description

PT Talenta Eksekutif Asia is seeking an Operations Manager to lead and optimize end-to-end operations for a rapidly growing fintech platform in Jakarta, Indonesia. You will report to the CEO and oversee cross-functional execution across Sales, Product, Technology, Finance and Customer Support to ensure scalable, compliant and efficient business processes.

The role emphasizes SOP design, workflow improvements, budget management, and building a high-performance team.