Jakarta-Based Customer Success Specialist — Logistics

McEasy; Indonesia; On-site; IDR 133,920,000 - 200,880,000; Full time

Job summary

McEasy, a transportation management solution, is seeking a Customer Success professional to join our Jakarta team. You will engage with key merchants, resolve inquiries, gather feedback, and demonstrate our platform to ensure clear understanding.

Collaborate with Sales and Account Management to identify expansion opportunities, cross-sell, and increase customer value; a Diploma/Bachelor in communication or management with 2+ years in CS or account management is preferred.

Qualifications

• Diploma Degree/bachelor's degree in communication or management.
• Minimum 2 years of relevant experiences in Account Manager or Customer Success.
• Excellent problem-solving abilities and consultative approach.
• Customer Service oriented.

Responsibilities

• Engage with our key merchants and help resolve issues and inquiries.
• Actively seeking feedback from our customer and find their pain points to offer our solutions
• Conduct product demonstrations and explain functionalities to customers, ensuring clear understanding.
• Identify opportunities for cross-selling and upselling by recommending additional products or services that meet customer needs.
• Collaborate with Sales and Account Management teams to identify expansion opportunities and increase customer value.

Skills

Problem solving

Customer service

Consultative selling

Education

Diploma or Bachelor's in communication or management

Job description

McEasy, a transportation management solution, is seeking a Customer Success professional to join our Jakarta team. You will engage with key merchants, resolve inquiries, gather feedback, and demonstrate our platform to ensure clear understanding.

Collaborate with Sales and Account Management to identify expansion opportunities, cross-sell, and increase customer value; a Diploma/Bachelor in communication or management with 2+ years in CS or account management is preferred.