Multicarrier Customer Logistics Specialist

Damco Spain SL; Jakarta Pusat; On-site; IDR 89,280,000 - 178,560,000; Full time

Job summary

Maersk in Jakarta is seeking a Multicarrier Customer Operations Specialist to coordinate shipments end-to-end, ensure timely documentation, and proactively support customers throughout the transportation process. You will collaborate with cross-functional teams to deliver a seamless customer experience, monitor progress, and resolve issues while maintaining high service levels.

The role requires 2 years in logistics or customer service, fluency in Bahasa Indonesia and English, and strong

Qualifications

• Minimum 2 years in customer service or logistics.
• Experience in shipment execution and documentation is an advantage.
• Strong analytical, problem-solving and organizational skills.
• Excellent interpersonal and communication skills in Bahasa Indonesia and English.
• Proactive, detail-oriented and collaborative mindset.

Responsibilities

• Receive, review, and process customer orders accurately and timely.
• Manage booking activities and shipment updates per procedures.
• Prepare, validate, and distribute import/export documents to stakeholders.
• Verify responses and ensure documentation is complete and accurate.
• Proactively monitor shipment progress and provide updates.
• Collaborate with cross-functional teams to ensure smooth execution.
• Build strong relationships with customers through proactive communication.
• Identify improvement opportunities to enhance efficiency and service.

Skills

Bahasa Indonesia

English

Customer service

Logistics

Analytical

MS Office

Tools

Microsoft Excel

Outlook

Word

PowerPoint

Job description

Maersk in Jakarta is seeking a Multicarrier Customer Operations Specialist to coordinate shipments end-to-end, ensure timely documentation, and proactively support customers throughout the transportation process. You will collaborate with cross-functional teams to deliver a seamless customer experience, monitor progress, and resolve issues while maintaining high service levels.

The role requires 2 years in logistics or customer service, fluency in Bahasa Indonesia and English, and strong