Strategic CSM & Salesforce Expert — 3 Days In-Office

Momentum; Jakarta Pusat; Hybrid; IDR 240,000,000 - 360,000,000; Full time

Job summary

Leadout Capital in Jakarta is seeking a Customer Success Manager to ensure high-value customers achieve significant ROI with the Signature Success Plan. You will act as an extension of the customer’s team, delivering all commitments and aligning business and technical goals.

You will build executive-level relationships, drive renewals and expansions, and use AI-assisted processes to monitor health and prepare first-draft success plans.

Qualifications

• 5+ years in Customer Success or Salesforce-related roles.
• Strong consulting skills with ability to engage C-suite.
• Prior experience with Salesforce products (technical implementation & delivery).
• Excellent communication translating tech concepts to business terms.
• Working knowledge of core Sales Cloud features.
• Understanding sales processes (lead-to-cash, opportunity management).

Responsibilities

• Serve as single point of accountability for delivery of all Signature deliverables and renewals.
• Align with business and technical stakeholders to achieve business value.
• Develop relationships with executive-level IT and business leadership.
• Act as trusted advisor by understanding customer business model and applying proven solutions.
• Drive innovation aligned with customers' challenges.
• Increase customer engagement with products and services.
• Leverage AI tools for meeting summaries and health monitoring.
• Apply product knowledge to diagnose and align platform features with customer roadmaps.

Skills

Salesforce experience

Stakeholder management

Customer success

AI literacy

Executive communication

Tools

Sales Cloud

Lightning Console

AI tooling

Job description

Leadout Capital in Jakarta is seeking a Customer Success Manager to ensure high-value customers achieve significant ROI with the Signature Success Plan. You will act as an extension of the customer’s team, delivering all commitments and aligning business and technical goals.

You will build executive-level relationships, drive renewals and expansions, and use AI-assisted processes to monitor health and prepare first-draft success plans.