Junior CSM - Logistics SaaS, Jakarta

Talent Search Recruitment - Indonesia; Jakarta Selatan; On-site; IDR 200,880,000 - 312,480,000; Full time

Benefits offered by this job

Competitive salary

Growth opportunities

Supportive team culture

Top clients across industries

Training resources

Job summary

Talent Search Recruitment - Indonesia is seeking a customer success/CS-related professional to join our team in Jakarta. The role focuses on onboarding, driving sustained adoption, and educating clients on relevant features to meet their business needs.

You will collaborate with cross-functional teams, manage client communications, and help renewals and upsells while focusing on reducing churn and delivering exceptional service.

Qualifications

• 2–4 years enterprise client-facing experience (Customer Success, Account Management, or Business Development).
• Supply chain or logistics background with some technology exposure.
• Experience with decision-makers, product champions, and end users at startups and large enterprises.
• Experience with complex, multi-divisional, multi-geographical clients.
• Strong leadership and executive presence.
• Ability to create structure in ambiguous situations and design effective processes.
• Passion for technology and for being a part of a fast-growing SaaS company.
• Ability to multitask and work with cross-functional teams (Sales, Product, Marketing, Services).
• Consistent performer under pressure and deadline-driven.
• Empathy to understand customer needs and why they need it.
• Bachelor's degree required.

Responsibilities

• Work closely with the client to ensure effective onboarding and drive sustained adoption over time.
• Maintain a deep understanding of our solutions and educate clients about the most relevant features for their business needs.
• Deliver effective, timely and accurate client communications and review KPIs with active engagement.
• Develop and execute management plans for clients including QBRs, renewals, and potential upsells.
• Collaborate across clients’ organizations and with cross-functional teams.
• Act as the voice of the client and provide internal feedback to Product, Engineering, and other teams.
• Support the resolution of delivery, implementation or technical issues and perform other duties as assigned.
• Monitor client usage to identify at-risk accounts and propose churn-mitigation strategies.

Education

Bachelor's degree

Job description

Talent Search Recruitment - Indonesia is seeking a customer success/CS-related professional to join our team in Jakarta. The role focuses on onboarding, driving sustained adoption, and educating clients on relevant features to meet their business needs.

You will collaborate with cross-functional teams, manage client communications, and help renewals and upsells while focusing on reducing churn and delivering exceptional service.