IT Support Staff

PT Sukses Corp International; Jakarta Utara; On-site; IDR 72,000,000 - 144,000,000; Full time

Job summary

PT Sukses Corp International in Jakarta North seeks an IT Technical Support professional to diagnose and resolve hardware, software, and network issues across the user base.

You will set up new computers, install software and printers, document solutions, and collaborate with the IT team to keep systems running smoothly and securely.

Candidates should have at least a Diploma and 2 years in IT support, with strong TCP/IP and Windows knowledge.

Qualifications

• Diploma (D3) in Computer Engineering or Telecommunications Informatics.
• Minimum 2 years of IT Technical Support/Network Technician experience.
• Strong troubleshooting and teamwork skills.

Responsibilities

• Diagnose and resolve hardware, software, and network issues.
• Provide technical assistance and troubleshoot for user PCs and peripherals.
• Set up new computers, install software, printers, and peripherals.
• Document solutions and create knowledge base articles.
• Monitor system performance and identify potential issues.
• Perform routine daily readiness system checks.
• Collaborate with IT team members to resolve complex issues.

Skills

Troubleshooting

Networking

Teamwork

Problem solving

Windows OS

Education

Diploma (D3) in Computer Engineering/Telecommunications Informatics

Tools

TCP/IP networking

Wired networking

Wireless networking

Job description

Responsibilities

• Diagnosing and resolving hardware, software, and network issues
• Providing technical assistance and troubleshoot for user PC and other peripherals
• Setting up new computers, install software, printers, and other peripherals
• Documenting solutions and creating knowledge base articles
• Monitoring system performance and identifying potential issues
• Performing routine daily readiness system check
• Collaborating with other IT team members to resolve complex issues

Requirements

• Minimum Diploma (D3) in Computer Engineering/Telecommunications Informatics.
• Minimum 2 years of experience as an IT Technical Support/Network Technician.
• Proficient in Windows-based server OS and client OS.
• Proficient in TCP/IP networking, as well as wired and wireless computer networks.
• Possesses understanding of hardware and software.
• Possesses troubleshooting skills.
• Able to work effectively in a team, is thorough, diligent, and highly motivated.