IT Support Staff

BINUS University; Jakarta Pusat; On-site; IDR 50,220,000 - 83,700,000; Full time

Job summary

BINUS University is seeking an entry-level IT Operations/Support candidate in Jakarta Pusat. The role covers IT Operation Maintenance, Data & Application, Network & Technical Support, and Management Support activities. Minimum Diploma (D3) or university student (6th semester) is required, with no prior work experience expected.

Knowledge of various systems is essential. The position is on site and involves supporting infrastructure, software, and user IT needs within a university environment.

Qualifications

• Minimum Diploma Degree (D3) or University Student (6th Semester).
• No working experience.
• Knowledge and ability to use various systems.

Responsibilities

• Maintain the reliability and availability of IT Operation and Infrastructure (system, network, and IP telephony).
• Handle and repair problems related with IT Operation coverage (hardware, OS, software).
• Maintain computer hardware, OS, and software applications.
• Provide troubleshooting solutions for users in related area.
• Maintain domain controller, file server, and mail server.
• Document IT inventory and Lab equipment.
• Suggest improvements in IT operation, database, network, and IT infrastructure.

Skills

System knowledge

Education

Diploma or 6th-semester university student

Job description

It’s fun to work in a company where people truly BELIEVE in what they are doing!

We’re committed to bringing passion and customer focus to the business.

IT Operation Maintenance:

• Maintain the reliability and availability of IT Operation and Infrastructure (system and application, network and IP telephony)
• Handle and repair problems related with IT Operation coverage (i.e., hardware, operating system, software application)
• Maintain good condition of the computer hardware, operating system, and other software applications
• Provide proper trouble shooting solutions for users in related area
• Maintain the domain controller server, file server, and mail server
• Maintain documentation of all Computer Laboratory & IT inventory
• Provide guidance and suggest various solution in handling matters in IT Operation coverage area (database & application, network, IT infrastructure)

Data & Application:

• Install required application in Computer Laboratory and related users
• Handle application installation process and maintenance
• Prepare system documentation of related application and its changes

Network & Technical Support:

• Arrange user access login in related area
• Distribute IT equipment and installing the network system
• Participate in identifying the needs for additional hardware and software components required according to related task
• Assist users in accessing the IT system and software
• Install and distribute computers’ staff
• Arrange logbook/history of all reported problems and trouble shoots of components within the system

Management Support Activities:

• Provide Report to direct Supervisor
• Suggest improvement process related to activities in area of responsibilities (especially related to time concern, effort and cost)
• Perform activities related to Quality Management System
• Perform additional tasks related to key responsibilities as required by Direct Supervisor

Education Requirement:

• Minimum Diploma Degree (D3) or University Student (6th Semester)

Work Exposure/ Experience:

• No working experience

Special Skill:

• Knowledge and ability to use various system required

If you like wild growth and working with happy, enthusiastic over-achievers, you’ll enjoy your career with us!