IT Project & Support

RGE; Jakarta Pusat; On-site; IDR 60,000,000 - 90,000,000; Full time

Job summary

RGE is seeking an IT operations professional to provide 1st and 2nd level support for end users across plant sites. You will ensure reliability of servers, networks, and storage while managing incidents and driving digitalization initiatives.

The role requires at least 4 years in IT operations and infrastructure, with preference for manufacturing or multi-site experience. You will develop dashboards and automate processes to improve visibility and efficiency.

Qualifications

• Bachelor degree in IT, computer science, or related field.
• Minimum 4 years’ experience in IT operation & infrastructure.
• Experience supporting manufacturing or multi-site environments preferred.
• Experience leading IT infrastructure & digital projects from planning to implementation.
• Experience replacing manual business processes with digital solutions.
• Familiar with workflow automation and process improvement.

Responsibilities

• Provide first-level and second-level IT operational support for end users.
• Ensure high availability and reliability of IT infrastructure, servers, networks, storage, and end-user computing.
• Manage IT incidents, service requests, problem management, and root cause analysis.
• Perform routine maintenance, system patching, upgrades, and preventive health checks.
• Maintain IT asset inventory and software licensing compliance.
• Develop digital forms, workflows, dashboards, and reporting tools to improve operational visibility and decision-making.
• Plan, coordinate, and execute IT infrastructure and digitalization projects.
• Prepare project documentation, implementation plans, and progress reports.
• Support user acceptance testing (UAT), training, and change management activities.

Skills

IT operations

Infrastructure management

Workflow automation

Change management

Education

Bachelor Degree in IT or Computer Science

Job description

You are on a journey to join an exciting Company and be part of our success story. Here we will equip you with the know-how and experience that will define your growth. In this role that you are about to embark on, you are required to carry out the following responsibilities:

• Provide first-level and second-level IT operational support for end users.
• Ensure high availability and reliability of IT infrastructure, servers, networks, storage, and end-user computing.
• Manage IT incidents, service requests, problem management, and root cause analysis.
• Perform routine maintenance, system patching, upgrades, and preventive health checks.
• Maintain IT asset inventory and software licensing compliance.
• Develop digital forms, workflows, dashboards, and reporting tools to improve operational visibility and decision-making.
• Plan, coordinate, and execute IT infrastructure and digitalization projects.
• Prepare project documentation, implementation plans, and progress reports.
• Support user acceptance testing (UAT), training, and change management activities.

To be successful in this role, it is recommended that you should have the following skills and qualifications:

• Holding a Bachelor Degree in IT, Computer Science, or related field.
• Minimum 4 years’ experience in IT operation & infrastructure
• Experience supporting manufacturing or multi-site environments is preferred
• Experience participating in or leading IT infrastructure & digital project from planning to implementation
• Experience replacing manual business processes with digital solutions
• Familiar with workflow automation and process improvement.